Aaron Cain
Lawrenceville,GA
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
National Account Executive
Echo Global Logistics
Atlanta, Ga
06.2022 - Current
- Built and maintained strong relationships with wholesalers.
- Responded to customer issues promptly to build strong professional relationships.
- Reconciled inventory and customer orders regularly to monitor product availability.
- Coordinated with shipping and transport companies on behalf of clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Advised customers on transportation options, types of carriers or shipping routes.
- Self-motivated, with a strong sense of personal responsibility.
AT&T Sales Vendor
Best Buy
Buford, GA
10.2020 - 11.2022
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers and followed outlined steps of service.
Customer Service Lead
Best Buy
Duluth, GA
05.2017 - 10.2020
- Greeted customers and listened closely to problems described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Took cash and credit card payments via phone, in person and through email.
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
Sales Associate
Foot Locker
Buford, GA
03.2015 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
- Loaded and unloaded merchandise using ladder and pallet jack.
Education
No Degree - Data Science
Butler Community College
El Dorado, KS 01.2012 - 06.2013
No Degree - Computer Information Systems
Georgia State University
Atlanta, GA 01.2014 - 11.2016
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA05.2011
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Employee Relationships
- Customer Service Excellence
- Team-Oriented and Cooperative
- Sales Quota Achievement
- Excellent Attention to Detail
- Sales Expertise
- Vendor Relationships
- Time Management
- Staff Development
Timeline
National Account Executive
Echo Global Logistics
06.2022 - Current
AT&T Sales Vendor
Best Buy
10.2020 - 11.2022
Customer Service Lead
Best Buy
05.2017 - 10.2020
Sales Associate
Foot Locker
03.2015 - 11.2017
No Degree - Computer Information Systems
Georgia State University
01.2014 - 11.2016
No Degree - Data Science
Butler Community College
01.2012 - 06.2013
High School Diploma -
Central Gwinnett High School