Overview
Work History
Education
Skills
Timeline
Generic

Aaron Cain

Lawrenceville,GA

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

National Account Executive

Echo Global Logistics
Atlanta, Ga
06.2022 - Current
  • Built and maintained strong relationships with wholesalers.
  • Responded to customer issues promptly to build strong professional relationships.
  • Reconciled inventory and customer orders regularly to monitor product availability.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Self-motivated, with a strong sense of personal responsibility.

AT&T Sales Vendor

Best Buy
Buford, GA
10.2020 - 11.2022
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Served customers and followed outlined steps of service.

Customer Service Lead

Best Buy
Duluth, GA
05.2017 - 10.2020
  • Greeted customers and listened closely to problems described to determine solutions.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Took cash and credit card payments via phone, in person and through email.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Resolved concerns with products or services to help with retention and drive sales.

Sales Associate

Foot Locker
Buford, GA
03.2015 - 11.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Achieved perfect attendance and on-time record.
  • Loaded and unloaded merchandise using ladder and pallet jack.

Education

No Degree - Data Science

Butler Community College
El Dorado, KS
01.2012 - 06.2013

No Degree - Computer Information Systems

Georgia State University
Atlanta, GA
01.2014 - 11.2016

High School Diploma -

Central Gwinnett High School
Lawrenceville, GA
05.2011

Skills

  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • Employee Relationships
  • Customer Service Excellence
  • Team-Oriented and Cooperative
  • Sales Quota Achievement
  • Excellent Attention to Detail
  • Sales Expertise
  • Vendor Relationships
  • Time Management
  • Staff Development

Timeline

National Account Executive

Echo Global Logistics
06.2022 - Current

AT&T Sales Vendor

Best Buy
10.2020 - 11.2022

Customer Service Lead

Best Buy
05.2017 - 10.2020

Sales Associate

Foot Locker
03.2015 - 11.2017

No Degree - Computer Information Systems

Georgia State University
01.2014 - 11.2016

No Degree - Data Science

Butler Community College
01.2012 - 06.2013

High School Diploma -

Central Gwinnett High School
Aaron Cain