Aaron Campbell

• Diagnose and troubleshoot problems, repair, and restore equipment using Windows OS to peak performance.
• Assist customers with technical support inquiries.
• First line of contact for customers seeking technical assistance.
• Provides technical support for Point-of-Sale systems and peripherals.
• Replace hardware elements of POS system – scanners, printers, Pin Pads and complete registers.
• Troubleshoot and resolve issues such as software, hardware, and Internet connectivity.
• Install/replace standard PC hardware and peripheral components such as monitors, keyboards, and printers.
• Configure in-store software systems.
• Instructs users in use of equipment and software.
• Performs other job-related duties as assigned by Parker's Help desk.
• Provide updates, status, and completion details via ticketing systems.
• Escalate unresolved issues to the next level of support.
• Over the phone, help users get issues they are having with equipment resolved.
• Run and terminate cable for network drops, POS equipment, speakers, and wireless access points.
• Install servers, switches, patch panels and other equipment in network cabinets.
• Assist with "special projects such as Hyper V installation and camera and DVR installation.

• Coordinated installation of new users and relocations of existing users.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Researched and recommended network and data communications hardware and software.
• Read blueprints and schematics to correctly place equipment.
• Worked closely with network administrators and end users to deliver quality service.
• Responded to service requests during and after business hours.
• Route CAT5, RG6, and fiber cable in commercial and industrial buildings from drop location to IDF closet/cabinet.
• Install Patch panels, switches, and UPS systems.

• Install wireless access points and cameras.

• Provide network support for workstations and other areas, including printers, CCTV, POS equipment, intercoms and ceiling speakers, and emergency phones.

• Terminate CAT5 and RG6 cabling.

• Route CAT5, RG6, and fiber cable in commercial and industrial buildings from drop location to IDF closet/cabinet.

• Researched and recommended network and data communications hardware and software.
• Installed and configured new devices and system components.
• Demonstrated equipment capabilities to customer and responded to questions and complaints.
• Read blueprints and schematics to correctly place equipment.
• Provided training on use, troubleshooting, and calibration of equipment.
• Collaborated with other workers and customers to resolve issues of deficient communications connections.
• Ran and terminated RG6 and CAT5 cabling in customers homes and commercial buildings.
• Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
• Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
• Responded to service requests during and after business hours.

• Educated employees on specific QA standards and confirmed maintenance of standards.
• Troubleshot and resolve issues with label printers and computers at receiving and shipping doors.
• Assisted with independent internal and external audits.
• Fixed identified issues to increase productivity and boost workflows.
• Record production and operational data, such as number of materials processed.

• Record Purchase order and Item number of damaged products in MS Excell spreadsheet and dispose of cases properly.

• Inspect materials and products for defects, to ensure conformance to specifications.

• Coordinated and implemented satellite migration for satellite terminals.
• Routed home visits using a ticketing system and quickly adapted routes based on changing weather and construction to stay on schedule.
• Made home visits to inspect, repair or install satellite systems.
• Calibrated newly installed and repaired equipment according to customer requirements and package plans.
• Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
• Set up and programmed devices and educated customers on use.
• Upsold new products to existing and new customers.
• Installed wiring, cabling and networking hardware on customer premises.
• Coordinated installation of new users and relocations of existing users.
• Responded to service requests during and after business hours.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces of residential and commercial buildings.
• Performed preventive maintenance of telecommunications equipment.

• Escorted inmates to and from cells to court, and medical appointments.
• Established positive working relationships and maintained boundaries with resident offenders.
• Restrained inmates when disturbances required physical intervention.
• Supervised inmates during meals, recreation and other activities.
• Completed intake paperwork, fingerprints, and searches.
• Interviewed inmates to obtain information and assess needs.
• Enforced rules and regulations to maintain order among inmates.
• Conducted routine and emergency head counts.
• Identified needed updates to correctional plans and assigned inmates to appropriate housing.
• Investigated and responded to incidents of inmate misconduct.
• Assisted in intake and release of inmates.
• Searched building and grounds, living quarters, and work areas for contraband.
• Tracked inmates through head counts, visitor logs, and scheduled activities.

• Escorted inmates to and from cells, to hospitals, and medical appointments.
• Established positive working relationships and maintained boundaries with resident offenders.
• Restrained inmates when disturbances required physical intervention.
• Supervised inmates during meals, recreation and other activities.
• Enforced rules and regulations to maintain order among inmates.
• Completed intake paperwork, fingerprints, and searches.
• Interviewed inmates to obtain information and assess needs.
• Received and inspected mail, property and funds from visitors on behalf of designated inmates.
• Identified needed updates to correctional plans and assigned inmates to appropriate housing.
• Conducted routine and emergency head counts.
• Investigated and responded to incidents of inmate misconduct.
• Assisted in intake and release of inmates.
• Searched building and grounds, living quarters, and work areas for contraband.
• Received and accounted for personal possessions and determined inmate work assignments.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Made rounds at specified intervals and conducted head counts and roll calls.

• Directed platoon tactical movements, platoon security operations and platoon route and zone reconnaissance.
• Supervised security of highly sensitive equipment.
• Verified inventory computations by comparing to physical counts of stock and investigated and adjusted discrepancies and errors.
• Prepared mission equipment for deployment and secured vehicles prior to transport.
• Operated wheeled and tracked vehicles and communications equipment.
• Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
• Communicated updates on task completion to supervisors, maintaining smooth operations.
• Paid attention to detail while completing assignments.
• Proven ability to learn quickly and adapt to new situations.
• Applied effective time management techniques to meet tight deadlines.