Aaron Capilla

Coordinated patient care plans and follow-ups to ensure comprehensive service delivery and continuity of care.

• Served as liaison between patients, families, and healthcare providers to address concerns and enhance communication.
• Supported case management team by coordinating patient care and documentation. Gathered patient information, facilitated communication among healthcare providers and families, and ensured timely delivery of resources and services. Tracked patient progress and performed administrative tasks to enhance patient care and support case management.
• Maintained and updated patient records, including medical histories and treatment plans.
• Managed scheduling of appointments and follow-ups to streamline patient care.
• Assisted in collecting and analyzing data related to patient care and outcomes, helping improve care processes.
• Ensured compliance with hospital policies, regulations, and legal requirements.
• Provided administrative support, including answering phones, processing paperwork, and managing case files.
• Arranged essential community resources and services to ensure patient care and support needs were met.

Provided high-level administrative and strategic support to the CEO of a fast-paced hospitality group, managing complex calendars, coordinating domestic and international travel, and overseeing daily operations to ensure efficiency and alignment with executive priorities. Acted as a key liaison between the CEO, internal teams, partners, and high-profile clients, maintaining professionalism and discretion at all times.

Streamlined office operations by implementing organizational systems, improving scheduling processes, and anticipating executive needs to optimize time management. Prepared reports, presentations, and briefing materials for meetings, investor communications, and business development initiatives. Coordinated company events, site visits, and executive meetings, ensuring seamless execution from planning through follow-up.

• Managed executives' schedules to optimize time management and ensure readiness for critical engagements.
• Coordinated logistics for company events and meetings, overseeing venue selection, catering, and equipment to ensure seamless execution.
• Prepared comprehensive reports and presentations for executive review to support informed decision-making.
• Streamlined office processes by implementing efficient filing and document management systems.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.
• Executed data entry tasks in software applications, including MS Excel, maintaining accuracy and organization.
• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.

Responsible for managing warranty claims and documentation for luxury vehicles. Review and process warranty requests, coordinate with service departments, and ensure compliance with manufacturer guidelines. Assist customers with warranty inquiries and maintain accurate records to support efficient claims processing, contributing to a high level of customer satisfaction in a fast-paced environment.

• Review technical documentation to validate warranty coverage and eligibility.
• Analyzed warranty claim trends to identify issues and opportunities for process enhancement.
• Processed warranty paperwork to ensure accurate documentation and efficient filing.
• Ensured timely payment processing for outstanding claims, supporting financial integrity.
• Responded to customer warranty inquiries through effective verbal and written communication.

Responsible for processing warranty claims and ensuring compliance with manufacturer policies. Review repair orders, coordinate with service departments, and manage documentation to facilitate timely claims submissions. Assist customers with warranty-related inquiries and maintain accurate records, playing a key role in optimizing warranty processes and enhancing customer satisfaction.

• Processed warranty claims promptly for franchises and distributors, ensuring accurate submissions and adherence to compliance standards.
• Prepared and submitted all warranty paperwork to maintain proper documentation and support claim approvals.
• Verified criteria set by the factory or distributor before claim submission.
• Reconciled warranty receivables with payments, maintaining accuracy in accounting schedules and supporting financial integrity.
• Posted credits accurately into the system and monitored claim status. • Resubmitted rejected claims promptly or obtained authorization for write-offs when necessary.
• Organized and preserved all service records to comply with warrantor regulations for audits.
• Stayed up to date with factory recalls and bulletins, ensuring accurate communication and timely action.