Aaron Cardoza
Stone Mountain,GA
Summary
Proven Guest Relations Agent with a track record of enhancing guest satisfaction and streamlining operations at Allieduniversal / SecurAmerica. Skilled in VIP guest handling and demonstrating strong empathy, I excel in complaint resolution and improving guest experiences. Trained in check-in/check-out procedures, my contributions have led to significant improvements in guest relations protocols.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Guest Relations Agent
Allieduniversal / SecurAmerica
Atlanta
10.2005 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Assisted in the development of guest relations protocols, resulting in a consistent approach across the team.
- Conducted regular follow-ups with guests post-stay to gather feedback and implement improvements.
Reservations Agent
Amtrak
Philadelphia, PA
01.1990 - 11.1998
Handled high call volume clients for train reservations and general travel information. Trained new employees on all aspects of company policy and procedures.
Online Sales Representative
The Ben Meadows Company
Canton,GA
01.1999 - 06.2005
Processed high volume online orders for an outdoor equipment company. Responded to customer complaints via phone or email concerning faulty or delayed shipped products.
Education
Bachelor Of Applied Arts - Social Sciences
Kean University
Union, NJ05.1990
Skills
- VIP guest handling
- Strong empathy
- Guest satisfaction
- Check-in and Check-out procedures
- Complaint handling
- Activity planning
Certification
AED certification
Red Cross Life Saving certificate
Timeline
Guest Relations Agent
Allieduniversal / SecurAmerica
10.2005 - Current
Online Sales Representative
The Ben Meadows Company
01.1999 - 06.2005
Reservations Agent
Amtrak
01.1990 - 11.1998
Bachelor Of Applied Arts - Social Sciences
Kean University