Trained professional with a range of knowledge from office operation to hands on maintenance and implementation of technology.
Overview
7
7
years of professional experience
Work History
Claims Processor
Sentry Insurance
07.2019 - Current
Enhanced claim processing efficiency by implementing new software and streamlining procedures.
Reduced claim processing time for faster customer service and improved satisfaction rates despite seeing call volumes of 800-1,200 calls per month.
Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
Answered telephone calls and emails to resolve clients' billing issues and questions.
Production Assembler
Manpower Staffing
03.2019 - 06.2019
Documented all in-process and out-of-process assembly activities.
Troubleshot and resolved mechanical issues that occurred during assembly.
Assembled parts correctly according to specifications, reducing quality issues.
Regularly processed 1054 units of voltage switches and fail-safes.
Cashier
Chick-fil-A
06.2018 - 02.2019
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Processed over 300 orders per day with high sales margins through add-ons and promotions.
Handled cash with high accuracy and took care to check bills for fraud.
Surveillance Technician
NGSC, Inc
08.2017 - 06.2018
Communicated effectively with customers, answering questions and concerns regarding systems.
Maintained Low Voltage Electrician and Surveillance Technician Registration through the Virginia Department of Justice.
Fully installed cameras over 1200 cameras, bio-metric scanners, locks, and various security devices. Utilized blueprints to establish wire pulling routes.
Education
Associate of Applied Science - Forestry Technology
Wayne Community College
Goldsboro, NC
05.2028
Skills
Information Technology
Billing Software
Claims Preparation
Secure Data Practices
Documentation Review
Casualty Insurance Industry Knowledge
Timeline
Claims Processor
Sentry Insurance
07.2019 - Current
Production Assembler
Manpower Staffing
03.2019 - 06.2019
Cashier
Chick-fil-A
06.2018 - 02.2019
Surveillance Technician
NGSC, Inc
08.2017 - 06.2018
Associate of Applied Science - Forestry Technology