Aaron Cedillo
El Paso,TX
Summary
Dynamic CSR Team Lead at Interload Forwarding with a proven track record in logistics coordination and customs clearance. Expert in enhancing customer satisfaction through effective order processing and team leadership. Successfully mitigated key account losses by resolving discrepancies, ensuring timely billing, and maintaining compliance with international regulations.
Overview
3
3
years of professional experience
Work History
CSR TEAM LEAD
INTERLOAD FORWARDING
EL PASO , TX
02.2022 - Current
- Contacted customers about potential service upgrades, new services and account changes.
- Updated system with order specifics and customer details, preferences, and billing information.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Prevented key account losses by researching discrepancies and correcting problems.
- Tracked shipments and communicated with carriers to confirm arrival time and release.
- Prepared export declarations for outbound cargo shipments in accordance with international law standards.
- Monitored shipments and obtained clearance from customs and other agencies.
- Submitted documentation to U.S. Customs for import clearance.
- Coordinated logistics for pickup and delivery of freight and containers to customers.
- Maintained records of all imports and exports activities according to company policies and procedures.
- Cleared goods through customs and verified delivery to client destinations.
- Reviewed documents and contracts to ensure compliance with customs regulations.
- Created reports summarizing current status of shipments under review by U.S. Customs authorities.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Prepared, checked, and filed documentation with department.
Education
GED -
OPEN SCHOOL
Skills
- Customer service
- Order processing
- Logistics coordination
- Customs clearance
- Data entry
- Team leadership
- Shipping and logistics
- Scheduling
Languages
Spanish
Professional
English
Limited
Timeline
CSR TEAM LEAD
INTERLOAD FORWARDING
02.2022 - Current
GED -
OPEN SCHOOL
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