Aaron Coogan
Amanda,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Site Manager
Rapid Response, Inc
08.2024 - Current
- Oversaw all delivery operations while providing the executive team with daily updates and feedback.
- Established strong client relationships via effective communication and quick issue resolution.
- Streamlined daily processes by collaborating with client teams to solve challenges.
- Surpassed performance standards by effectively managing subcontractor relationships and expectations.
- Coordinated employee attendance, payroll, billing, and material procurement for site operations.
- Cultivated a collaborative team environment through open communication and support.
Account Manager
Superior Logistics
05.2019 - 07.2024
- Boosted client satisfaction by fostering relationships and addressing needs promptly.
- Achieved high client retention through exceptional service and proactive engagement.
- Maintained accurate records of shipments, invoices, and communications for informed decisions.
- Developed customized solutions, enhancing customer ratings through careful evaluations.
- Conducted account reviews, identifying areas for improvement to ensure client success.
- Managed over $300,000 in daily shipments, coordinating staffing across multiple markets.
Delivery Driver
Superior Logistics
07.2018 - 05.2019
- Ensured timely deliveries by selecting optimal routes for efficiency.
- Executed safe deliveries of furniture and appliances to client locations.
- Communicated proactively with clients to enhance service and satisfaction.
- Secured all loads effectively to prevent damage during transportation.
- Conducted regular inspections to maintain vehicle safety and performance.
General Warehouse Associate
Value City
05.2013 - 07.2018
- Increased warehouse efficiency by loading and unloading material effectively.
- Enhanced inventory accuracy using RF scanners to verify container contents.
- Maintained clean warehouse environment through regular housekeeping activities.
- Reduced returns by ensuring accurate order packaging, labeling, and documentation.
- Exceeded productivity targets via efficient task management and time optimization.
- Boosted workplace safety by adhering to safety protocols and identifying hazards.
- Managed high-volume orders effectively, ensuring timely deliveries during peak seasons.
Education
Associate of Arts - Paralegal Studies
Kent State University
Kent, OH05-2018
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Strategic planning
- Goal oriented
- Issue resolution
- Team Training
- Documentation and reporting
- Operations
Timeline
Site Manager
Rapid Response, Inc
08.2024 - Current
Account Manager
Superior Logistics
05.2019 - 07.2024
Delivery Driver
Superior Logistics
07.2018 - 05.2019
General Warehouse Associate
Value City
05.2013 - 07.2018
Associate of Arts - Paralegal Studies
Kent State University