Aaron Cook
Edmond
Summary
Dynamic Business Analyst and Operations/Product Manager at Rug Doctor by BISSELL, skilled in Agile methodologies and product development. Proven track record in driving growth through innovative product strategies and effective backlog management. Passionate about continuous improvement and delivering high-quality solutions that enhance customer experience and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Rug Doctor by BISSELL
05.2023 - Current
- Planning, analysis, testing, deployment, implementation, maintenance, and administration of company applications and technology suite.
- Prepare business cases, project charters, scope documents, business requirements, functional and non-functional requirements, and requirement traceability matrix.
- Experience with Agile methodology, writing user stories, managing scrum calls, and prioritizing the backlog.
- Gather and refine user requirements by conducting interviews, workflow analysis, process analysis, and observation sessions.
- Perform quality assurance testing, and user acceptance testing activities as necessary.
- Draft functional specifications documents outlining project scope, objectives, and deliverables.
- Create detailed process flows and user stories to document system requirements and design solutions.
Operations/Product Manager
Rug Doctor by BISSELL
09.2020 - 05.2023
- Facilitated the opening and setup of home delivery depots throughout the country as required, according to pre-determined plans and schedules.
- Developed a talented team by participating in hiring, coaching, and performance management processes.
- Coordinated logistics activities with internal and external customers.
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
- Maintained appropriate records and prepared daily, weekly, and monthly reports on key metrics of the home delivery program.
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
- Established relationships with third party developers who could extend the reach of our products.
- Defined and implemented cost reduction strategies throughout product development lifecycle to maximize profitability.
Education
Master of Science - Project Management & Operations
Southern New Hampshire University
Hooksett, NH01-2026
Bachelor of Science – B.S. - Business Administration
Columbia Southern University
AL05-2024
Skills
- Budget Management
- Gap analysis
- Backlog Management
- Cost-Benefit Analysis
- System Development
- Continuous Improvement
- Business Requirements Gathering
- Business Process Mapping
- User Acceptance Testing (UAT)
- Stakeholder management
- Agile methodologies
- Quality assurance
Certification
- Certified Scrum Master
- Certified Scrum Product Owner
- Lean Six Sigma Green Belt
- Google Project Management Certificate
Timeline
Business Analyst
Rug Doctor by BISSELL
05.2023 - Current
Operations/Product Manager
Rug Doctor by BISSELL
09.2020 - 05.2023
Master of Science - Project Management & Operations
Southern New Hampshire University
Bachelor of Science – B.S. - Business Administration
Columbia Southern University
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