Aaron Crusoe

Event Manager, responsible for all aspects of events from the point of sale to completion of the event. Have maintained consistent booking of the facility. Facilitated hundreds of events from corporate trainings and parties to weddings. Events of 50 people to 500. Have built lasting relationships with reps from many companies. Excellent client satisfaction rating. Supervise event staff and all scheduling of the building. Uphold prompt communication with clients and potential renters through email and telephone.

Supervisor, responsible for a team of 12 agents. Maintained excellent standards on call metrics, resolution, APP sales and reporting. Mentored other agents. Chosen to travel and train agents for the opening of a new call center. Provided support and problem resolution for customers. Identified opportunities to upsell product and services. Maintained composure in difficult customer situations.

Maintained 80 residential accounts. Supervised mowing and landscaping crew to ensure the quality of work. Upheld communication with clients. Met and quoted potential clients.