Aaron Cruz
Annandale,VA
Summary
A pleasant, bilingual retail associate with over a year of professional experience. Named employee of the month twice for accuracy and efficiency. Provide extraordinary customer service representatives with over 3 months of professional experience assisting customers in resolving complex issues.
Overview
1
1
year of professional experience
Work History
Customer Service Associate/Cashier Assistant
Safeway
12.2022 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Customers were assisted in completing purchases and locating grocery and other items in bags
- Trained new team members on how to use sales software systems
- Maintaining safe cash drawers and quickly resolving discrepancies in daily totals. Customer questions and concerns about store policies
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Daily management of more than 200 consumer problems.
Donation Center Attendant
B-THRIFTY
06.2022 - 12.2022
- Displayed excellent customer service when greeting customers and accepting donations
- Greeted and provided friendly service to donors and assisted in transferring items to facility
- Completed appropriate paperwork for donations
- Assisted truck driver in transferring donations between vehicle and building.
- Managed over 50 customer calls per day.
Cashier
B-THRIFTY
06.2022 - 12.2022
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Mentored new team members on operation of sales software systems
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Increased sales by 10%
Education
Bachelor of Science - Architecture
The Catholic University of America
620 Michigan Ave NE, Washington, DC 2006405.2027
Standard diploma - Architecture
Falls Church High School
06.2023
Skills
- Team Building
- Self-Motivated
- Organization and time management
- Critical thinking
- Problem solving
- Bilingual
- Communication
- Photography
- Efficient and accurate
Accomplishments
I was nominated for the POSSE scholarship, received the Art Scholastic scholarship, and am a DELL Scholar, in addition to being a first-generation college student.
Languages
Spanish
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate/Cashier Assistant
Safeway
12.2022 - Current
Donation Center Attendant
B-THRIFTY
06.2022 - 12.2022
Cashier
B-THRIFTY
06.2022 - 12.2022
Bachelor of Science - Architecture
The Catholic University of America
Standard diploma - Architecture
Falls Church High School
Sketching, Design, Photography, and Sports
Since I was a child, art has been an important part of my life. I enjoy sketching out my ideas and then turning them into works of art. I designed homes and buildings using my sketching skills, and then photographed my final artwork and Architecture Models. I also enjoy taking photos of events, marketing, and sports.
Sketching, Design, Photography, and Sports
Since I was a child, art has been an important part of my life. I enjoy sketching out my ideas and then turning them into works of art. I designed homes and buildings using my sketching skills, and then photographed my final artwork and architectural models. I also enjoy taking photos of events, marketing, and sports.