Hi, I’m
Jocelyn Valdez
Yuma,AZ
Summary
Dedicated customer service associate cashier at Cesar's Retro Games and Toys, my primary role involves all of the roles as in, greeting all customers, Proven processing transactions accurately and building rapport. Excelled in upselling strategies and significantly enhancing customer experience. Demonstrated reliability and expertise in merchandise displays, contributing to a positive shopping environment. Excellent communication skills.
Overview
3
years of professional experience
Work History
Cesars Retro Games and Toys
Customer Service Associate Cashier
01.2023 - Current
Job overview
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Education
Cibola High School , 4100 W 20th St, Yuma, AZ 85364
High School Diploma
05-2025
Skills
- Upselling strategies
- Building rapport
- Customer inquiries
- Refund handling
- Positive and professional
- Reliability
- Item scanning
- Customer Satisfaction
- Customer service excellence
- Verbal Communication
- Flexible Schedule
- Team building
- Store merchandise stocking
- Merchandise displays
Languages
Spanish
Native or Bilingual
Guardians phone number
(928)-955-2081
Timeline
Customer Service Associate Cashier
Cesars Retro Games and Toys
01.2023 - Current
Cibola High School
High School Diploma
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