ROSEA FRANCISCO PADEN
Leesburg,FL
Summary
Dynamic customer service associate with a proven track record in fast-paced environments, adept at managing transactions efficiently while prioritizing customer satisfaction. Recognized for strong communication skills and the ability to resolve issues promptly, fostering positive relationships with clients. Committed to delivering exceptional service and enhancing the overall customer experience. Proactive team player dedicated to contributing to organizational success through effective problem-solving and a customer-centric approach.
Overview
33
33
years of professional experience
Work History
Customer Service Associate Cashier
Wawa Inc
Leesburg, FL
11.2025 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted in training new associates on operational procedures and cash handling practices.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Contributed to store's sales goals by actively promoting special offers, rewards programs, and additional products or services.
Assistant Baker
Sandy Sweetz
Christiansted, VI, United States Virgin Islands
08.2023 - 06.2025
- Inspected bakery area throughout workday for compliance with health and safety standards.
- Baked, shaped and finished bread, pastries and cakes.
- Organized and rotated stock in coolers and freezers.
- Observed baking process to verify proper timeframes and make adjustments.
- Cleaned bakery equipment, storage room and preparation areas.
- Iced, decorated and packaged products for refrigerated cases.
- Used cutters, mixing machines and industrial ovens to prepare large-scale orders.
- Greeted customers, responded to questions and offered product and decorating suggestions.
- Maintained steady work pace to deliver hot, fresh and delicious meals.
- Cross-trained to fill in where needed and maintain strong service levels.
- Operated POS system to process high volume of transactions accurately.
- Washed dishes, glassware, and silverware after meals.
Lead Sales Associate
Quality Foods VI
Christiansted, VI, United States Virgin Islands
08.2015 - 04.2019
- Monitored store to assess current needs and delegated assignments to sales staff.
- Trained sales team members in policies, procedures and strategies for maximizing store profits.
- Processed special customer requests for backorder items, refunds and exchanges.
- Supported management in creating enjoyable shopping experiences by expertly handling customer complaints.
- Assisted with daily inventory control procedures and coordinated month-end inventory evaluations.
- Used POS system to complete orders and process payments for purchases.
- Assisted sales personnel with promptly resolving customer product, service and delivery issues.
General Manager of Convenience Store Gas Station and Wild Bean Cafe
BP Products North America
North Palm Beach, Florida
08.1993 - 04.2009
- Monitored team member performance, conducting evaluations and recommending promotions.
- Planned and analyzed staffing, promoting sufficient coverage of employees.
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
- Consulted with human resources regarding personnel questions and staffing needs.
- Verified compliance with guidelines for safety, loss prevention and cash-handling procedures.
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
- Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.
- Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement.
- Ensured Food Safety Policies and Procedures were followed.
Skills
- Staff motivation
- Staffing
- Performance analysis
- Time management
- Communication skills
- Stock maintenance
- Food safety
- Quality control
- Relationship building
- Staff supervision
- Consistently meet goals
- Loss prevention
- Bake sequence
- Code dating procedures
- Display setup
- Reliability and punctuality
- Upselling strategies
- Team player mentality
Timeline
Customer Service Associate Cashier
Wawa Inc
11.2025 - Current
Assistant Baker
Sandy Sweetz
08.2023 - 06.2025
Lead Sales Associate
Quality Foods VI
08.2015 - 04.2019
General Manager of Convenience Store Gas Station and Wild Bean Cafe
BP Products North America
08.1993 - 04.2009