Mya Mujica
Retail Customer Service Associate
Ilion
Summary
Detail oriented administrative professional with over 5 years of experience in data entry, inventory management, and customer service across administrative and retail environments. Proficient in Google sheets and excel for accurate record keeping, organization, and data tracking. Demonstrated strong attention to detail, time management and the ability to handle sensitive information in fast paced settings. Currently strengthening analytical and technical skills through Coursera coursework in business analytics and excel. Seeking remote data entry or administrative opportunities where accuracy and organization are valued.
Overview
13
13
years of professional experience
Work History
Customer Service Associate Cashier
Dollar Tree
10.2025 - Current
- Handled high volume cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Identified opportunities to upsell products or services based on individual customer preferences or needs.
- Proactively addressed potential issues through clear communication with both customers and management staff.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Improved overall store performance by consistently meeting or exceeding assigned sales targets.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
Concession Stand Leader
Aramark
06.2019 - 12.2022
- Enhanced customer satisfaction by efficiently managing concession stand operations and providing exceptional service.
- Monitored inventory, restocked supplies and notified management of deficiencies or shortages And completed end of day inventory reports using checklist and logs
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Accurately operated cash register to process customer payments.
- Resolved customer complaints promptly, fostering an atmosphere of trust and loyalty among patrons.
Circulation Desk Worker
SUNY Canton College of Technology
01.2019 - 12.2022
- Promoted upcoming events and programs to patrons during check-out interactions, boosting attendance rates at library-sponsored activities.
- Assisted patrons with locating resources within the library, increasing their overall satisfaction with the services provided.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Maintained confidentiality of sensitive patron information according to established privacy guidelines during all transactions or interactions.
- Assisted in maintaining an organized library collection through accurate shelving and inventory management practices.
- Handled interlibrary loan requests, expanding access to materials for patrons beyond our local collection.
Overnight Cashier
Speedway Gas Station
01.2018 - 08.2018
- Enhanced customer satisfaction by providing efficient and professional service during overnight shifts.
- Demonstrated strong attention to detail when handling cash transactions to minimize errors in daily reconciliations.
- Increased sales through upselling promotional items and informing customers of ongoing deals or discounts.
- Ensured store security by following safety protocols, including locking doors after hours and monitoring surveillance cameras as needed.
- Participated in routine employee training sessions to stay current on company policies, procedures, products, services, and promotions offered at the store level.
- Assisted in restocking shelves and merchandise displays, ensuring product availability throughout the night.
- Managed inventory levels by conducting regular stock checks and reporting any discrepancies to management.
Recreation Assistant
The Chateau at Brooklyn Nursing & Rehabilitation
01.2016 - 12.2018
- Improved community engagement with well-planned and executed recreational programs.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- assisted in creating meal plans and documenting dietary preferences and restrictions
- Assessed program effectiveness by collecting and analyzing participant feedback, leading to targeted improvements.
- Built and established positive relationships with patrons, team members and supervisors.
Administrative Assistant
Jennings Hall
06.2013 - 08.2013
- organized and filed resident records with attention to confidentiality and accuracy
- made copies, faxed documents and assisted with daily administrative tasks
- entered resident information into excel spreadsheets and maintained organized digital records
- conducted resident surveys and recorded responses for internal reporting
- supported office staff with clerical duties and general administrative assistance
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
BBA - Finance
State University of New York
Canton, NY05-2029
Skills
Patience and composure
Data entry proficiency
Strong work ethic
Cash handling expertise
Reliability and punctuality
Team player mentality
Upselling strategies
Customer service
Multitasking and organization
Attention to detail
Timeline
Customer Service Associate Cashier
Dollar Tree
10.2025 - Current
Concession Stand Leader
Aramark
06.2019 - 12.2022
Circulation Desk Worker
SUNY Canton College of Technology
01.2019 - 12.2022
Overnight Cashier
Speedway Gas Station
01.2018 - 08.2018
Recreation Assistant
The Chateau at Brooklyn Nursing & Rehabilitation
01.2016 - 12.2018
Administrative Assistant
Jennings Hall
06.2013 - 08.2013
BBA - Finance
State University of New York