Victor Carvalho
New York ,NY
Summary
Exceptional reliability and strong work ethic. Excelled in customer complaint resolution and cash handling, enhancing customer satisfaction and streamlining payment processes. Collaborated effectively with team members, ensuring seamless operations and inventory accuracy. Demonstrated adaptability and excellent communication, contributing to a positive shopping environment.
Overview
2
2
years of professional experience
Work History
Customer Service Associate Cashier
Bright Laundromat
01.2023 - 10.2024
- Helped customers complete purchases, locate items.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Collected and authorized guest payments.
- Proactively addressed potential issues through clear communication with both customers and management staff.
- Restocked and organized merchandise in front lanes
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Collaborated with team members to maintain smooth operations during peak hours.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across weekend, and holiday shifts.
Education
English-as-a-Second-Language Education
Campus Midtown
New York Associate Of Applied Business - International Relations
UNIP
São Paulo 06.2020
Skills
- Reliability and punctuality
- Cash handling expertise
- Patience and composure
- Customer Service
- Customer Complaint Resolution
- Payment Collection
- Telephone management
- Adaptable and Flexible
- Excellent Communication
Languages
Portuguese
English
Spanish
Timeline
Customer Service Associate Cashier
Bright Laundromat
01.2023 - 10.2024
English-as-a-Second-Language Education
Campus Midtown
Associate Of Applied Business - International Relations
UNIP
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