Darla Collins
Green Cove Springs,FL
Summary
Proven to enhance customer satisfaction and sales at Circle K, I am a dedicated professional with expertise in cash management and a customer-focused mindset. My ability to upsell, coupled with a strong work ethic, has consistently driven positive outcomes. Skilled in POS system operation and known for reliability, I excel in fast-paced environments, fostering customer loyalty and team collaboration.
Overview
3
3
years of professional experience
Work History
Customer Service Associate Cashier
Circle K
Fleming Island, FL
04.2024 - 09.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Restocked and organized merchandise in front lanes.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collected and authorized guest payments.
- Adhered to company policies regarding returns and exchanges, maintaining consistency across all transactions.
- Identified opportunities to upsell products or services based on individual customer preferences or needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
Server/Waitress
Corky Bells Seafood and Steak
Fleming Island, FL
04.2021 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Associate Degree In Nursing - Nursing
Southern Arkansas University
Magnolia, AR12.1991
Skills
- Strong Work Ethic
- Reliability and punctuality
- Upselling strategies
- Team player mentality
- Cash handling expertise
- Customer-focused mindset
- Building rapport
- Patience and composure
- Professional Appearance
- Customer Service
- Customer Satisfaction
- Cash Handling
- Cash Management
- Product Knowledge
- Customer Complaint Resolution
- Customer inquiries
- POS System Operation
- Merchandise Restocking
- Customer Relationship Management (CRM)
- Retail Merchandising
- Product Merchandising
- Product Recommendations
- Drawer management
- Cash handling and management
- Cleaning and sanitizing
- Point of Sale Software
- Cash Drawer Balancing
- Cash Register Operation
- Total Payment Calculation
- Liquor regulations and compliance
- Product Scanning
- Teamwork and Collaboration
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Customer service excellence
- Organizational Skills
Timeline
Customer Service Associate Cashier
Circle K
04.2024 - 09.2024
Server/Waitress
Corky Bells Seafood and Steak
04.2021 - 04.2024
Associate Degree In Nursing - Nursing
Southern Arkansas University