Tiana West
Philadelphia,PA
Summary
Results-driven Cashier with a track record of increasing sales and improving customer satisfaction. Expertise in processing transactions, resolving issues promptly, and fostering positive relationships with customers and team members to enhance operational efficiency.
Overview
1
1
Language
5
5
years of professional experience
Work History
Customer Service Associate Cashier
Home Depot
Philadelphia, PA
07.2023 - Current
- Processed transactions accurately at the point of sale.
- Processed payments using cash registers and credit card machines.
- Handled customer returns and exchanges efficiently.
- Assisted customers with product selections and inquiries.
- Greeted customers upon arrival and assisted them with their inquiries.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built strong relationships with coworkers to foster a collaborative work environment.
- Guided new employees on company policies and procedures to support smooth onboarding.
- Supported other departments during peak business hours.
Customer Service Representative
Shop Rite Food Market
Philadelphia, PA
08.2021 - 08.2025
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at shift start and end, identifying errors and addressing discrepancies to maintain financial accuracy.
Education
Associate of Arts - Education
Community College of Philadelphia
Philadelphia, PA05-2027
High School Diploma -
Murrell Dobbins High School
Philadelphia, PA06-2021
Skills
- Cash Register Operations
- Payment Processing
- Return Processing
- Inventory Management
- Product Location
- Cash Reconciliation
- Cash handling
- Customer service
- Staff Supervision
- Employee training
- Policies and Procedures
- Team collaboration
- Honest and Ethical
- Strong work ethic
- Honest and Ethical
- Strong work ethic
Languages
English
Professional
Accomplishments
- Graduated with honors in 2021 during my senior year.
Timeline
Customer Service Associate Cashier
Home Depot
07.2023 - Current
Customer Service Representative
Shop Rite Food Market
08.2021 - 08.2025
Associate of Arts - Education
Community College of Philadelphia
High School Diploma -
Murrell Dobbins High School