Crystal Ortiz

Work History

Advanced American Financial

06.2011 - 06.2012

Responded to customer calls and emails to answer questions about products and services.
Increased revenue by cross-selling and upselling products and services.
Worked flexible schedule and extra shifts to meet business needs.
Handled money coming in and money going out
Collected and authorized guest payments.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Walgreens

03.2010 - 05.2011

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Counted and labeled prescriptions with correct item and quantity.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Entered and processed patients' prescriptions into internal system.
Collected co-payments or full payments from customers.
Moved up in position

Walgreens

04.2008 - 03.2009

Processed and handled film, negatives and prints in accordance with quality standards.
Followed lean manufacturing techniques to improve photographic processing efficiency.
Examined developed prints to determine defects such as broken lines, spots or blurs.
Implemented time-saving methods, which enabled photo lab to run more efficiently.
Updated tags, displays and signage for special promotions.
Operated photo department cash register to scan items and process checks and credit card transactions.

Walgreens

04.2007 - 04.2008

Built relationships with customers to encourage repeat business.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Operated cash register to record transactions accurately and efficiently.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Performed cash, card and check transactions to complete customer purchases.
Learned duties for various positions and provided backup at key times.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.