Ivy Walker
St. Cloud,FL
Summary
Resourceful Customer Service Executive known for exceptional productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and effective communication. Excel in active listening, data entry and problem-solving to enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
MedOne Pharmacy Benefit Solutions
11.2024 - Current
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience with MedOne.
- Assist between patients and healthcare providers, ensuring timely responses to inquiries and concerns regarding specialty medications
- Coordinate with pharmacies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Assist patients seeking information about patient assistance programs and/or copay assistance and helping with enrollment process.
- Started prior authorizations for specialty medications
Spec Customer Service-Remote
Ensemble health partners
12.2022 - 05.2023
- Maintained accurate records of financial transactions using QuickBooks software
- Reviewed invoices for accuracy prior to submission for payment processing
- Provided excellent customer service to SPES clients by answering questions, resolving issues and maintaining a friendly attitude.
Front Counter Associate
Chick-fil-A
09.2021 - 07.2022
- Welcomed in guests and made their orders
- Stocked all of restaurant
- Handled guests complaints and worked toward making them feel appreciated.
Front Desk Associate
Advanced Dermatology
07.2019 - 08.2021
- Welcome arriving guests with energetic and friendly attitude
- Use computer-based system to look up and create appointments
- Maintain financial accuracy by collecting deposits, fees, payments and processing charges
- Report maintenance problems to appropriate personnel
- Retrieved mail, packages and documents
- Promptly verified receipt and arranging for pickup
- Social Media Coordinator for Instagram and Facebook.
Guest Service Representative
Simon Property Group
05.2018 - 02.2020
- Provide high quality, friendly and energetic services to guests arriving at the outlet mall
- Assisted the marketing team to create, deploy and optimize marketing events on property
- Address customer complaints and retailer needs
- Documented conversations with customers and retailers in Microsoft Word and Excel to track requests, problems and solutions
- Performed general office duties; including answering multi-line phones, routing telephone calls and messages to appropriate staff.
Intake Specialist
Morgan & Morgan
04.2017 - 05.2018
- Vetting the legal claims of prospective clients
- Intaking social security and disability benefits
- Handling certain aspects of the legal intake process
- Resolving problems and handle clients issues in a professional manner
- Creating and sending out monthly client birthday and special occasion cards.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05.2017
Skills
- Data Entry
- Problem-Solving
- Attention to Detail
- Administrative Support
- Event and Digital Marketing
- Customer Service
Careerbreak
My two gaps in my work history was due to two high risk pregnancies that was ordered by my doctor to not work at those times.
Timeline
Patient Care Coordinator
MedOne Pharmacy Benefit Solutions
11.2024 - Current
Spec Customer Service-Remote
Ensemble health partners
12.2022 - 05.2023
Front Counter Associate
Chick-fil-A
09.2021 - 07.2022
Front Desk Associate
Advanced Dermatology
07.2019 - 08.2021
Guest Service Representative
Simon Property Group
05.2018 - 02.2020
Intake Specialist
Morgan & Morgan
04.2017 - 05.2018
High School Diploma -
Cypress Creek High School
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