Princess Holly
CUSTOMER SERVICE REPRESENTATIVE
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Language
Work History
Patient Care Coordinator
Randstad USA/ Walmart mail order pharmacy
Carrollton, TX
05.2023 - 01.2024
- Demonstrated expertise in resolving complex customer service issues, resulting in an improved patient and family experience.
- Maintained accurate records of all transactions, including refills and new prescriptions.
- Managed patient medication, ensuring efficient scheduling and rescheduling as necessary.
- Ensured timely resolution of patient concerns and grievances while demonstrating empathy.
- Implemented record keeping practices to maintain accurate and confidential patient records.
- Coordinated with insurance companies to confirm patient coverage and process medication.
- Explained policies, procedures and services to patients.
- Processed prescription orders using pharmacy software system.
- Resolved customer complaints in an efficient and professional manner.
- Maintained cleanliness of work area at all times.
- Verified patient insurance coverage and eligibility for prescription medications.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Answered incoming calls promptly, courteously, and professionally.
- Resolved customer complaints and concerns in a professional manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
Wheeler staffing/Pfs web
Dallas, TX
02.2022 - 06.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Packer
Hello fresh
Irving, TX
01.2022 - 02.2022
- Ensured work area was clean and organized, adhering to safety regulations.
- Notified team leader of product discrepancies and equipment malfunctions.
- Inspected items for damage or defects prior to packing to ensure quality control.
- Prepared product shipments by packing boxes in accordance with company standards.
- Inspected packages for accuracy and completeness before shipping.
- Wrapped items securely using appropriate packing materials.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Provided assistance in the assembly line when needed.
- Assembled customer orders from stock and packed items in boxes.
Customer Service Representative
Genpact
Richardson, TX
01.2021 - 03.2021
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
Patient Transporter
Aramark
Dallas, TX
01.2020 - 12.2020
- Helping managers with picking up equipment
- Maintained cleanliness of transport vehicles and equipment.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Checked all medical documents for accuracy prior to transporting patients.
- Greeted and assisted patients in wheelchairs to their appointments.
- Collected patient information from nursing staff prior to transport.
- Assisted patients with mobility, including helping them in and out of wheelchairs, beds, and transport vehicles.
- Helping patients with finding their way around the hospital
- Taking patients from one procedure to the next
- Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
- Monitored vital signs during transport when required by the facility or physician orders.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
Customer Service Representative
iQor
Plano, TX
08.2019 - 01.2020
- Facilitated payment transactions for clients
- Assisted customers in managing payment plans
- Ensured accurate and up-to-date account information for clients.
- Simplified and streamlined billing process for improved efficiency.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Rep
CMI GROUP
Dallas, TX
01.2019 - 02.2019
- Assisted customers in bill payment process
- Assisted customers with inquiries regarding their accounts
- Maintained accurate account information
- Ensured customer satisfaction through assistance and guidance with services.
Customer Service Rep
Cornerstone staffing
Dallas, TX
04.2018 - 07.2018
- Provided support with placing customer orders
- Ensured timely delivery by sending out replacement orders for missing items
- Provided support to customers regarding website deals and promotions
- Offered expertise in product recommendations and resolved shipping problems
- Entered data into computer system and removed outdated information
- Increased proficiency in Excel resulting in improved time to completion
Customer Service Rep
iQor US
Richardson, TX
10.2017 - 03.2018
- Delivered product and service information, managed order processing, cancellations, and addressed customer complaints via phone or in-person communication.
- Ensured accurate resolution of customers' problems by performing meticulous checks on implemented changes.
- Determining charges for requested services, collecting deposits or payments, and handling billing.
- Refer unresolved customer grievances to appointed departments for further investigation.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Flex Officer
Securitas
Dallas, TX
01.2017 - 10.2017
- Provided access control assistance exclusively to authorized personnel.
- Conducted regular hourly patrols to ensure building security.
- Monitored gate access and surrounding exterior doors.
- Performed guest check-in duties while ensuring accurate documentation of all entrances and exits.
- Ensured compliance with security protocols and procedures to maintain a safe environment.
- Patrolled assigned areas on foot or in a vehicle to observe and identify potential safety hazards or criminal activity.
- Responded quickly and effectively to emergency situations by following established protocol.
Problem Solver
Amazon
Dallas, TX
10.2015 - 01.2017
- Verified inventory computations through comparisons with physical counts of stock and addressed any discrepancies or adjusted errors.
- Tagging stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
- Guided other workers in stockroom, warehouse, and storage yards.
- Managed the disposal process for damaged or defective items, ensuring their return to vendors.
Cashier
Walmart
Dallas, TX
08.2011 - 10.2015
- Performed other duties as assigned by management.
- Provided relevant information about procedures and policies to address customer queries.
- Ensured efficient processing of merchandise returns and exchanges.
- Maintained cleanliness and orderliness of checkout areas while performing general cleaning responsibilities including floor mopping and trash can emptying.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Duncanville High School
Duncanville, TX07-2011
High School Diploma -
DALLAS CAN ACADEMY
Dallas, TX07-2011
Some College (No Degree) -
El Centro College
Dallas, TXSome College (No Degree) -
Collin County Community College District
Plano, TXSkills
- Communication Skills
- Organizational skills
- Hospital Experience
- Security
- Articulate Communication
- Insurance Verification
- Insurance Practices
- HIPAA Compliance
- Database coordination
- Patient Flow Management
- Filing and Recordkeeping
- Patient Care Coordination
- Payment Collection
- Patient Outreach and Follow-Up
- Attention to Detail
- Proficient in [Software]
- Critical Thinking Skills
- Documentation
- Verbal and written communication
- Medical Terminology
- Patient Records Management
- Creative Problem-Solving
- Customer Service
- Gathering Information from Patients
- Database Search and Data Entry Skills
- Explaining Policy and Procedures
- Providing Information and Resources
- Documenting and Recording Information
- Building Rapport and Credibility
- Patient Confidentiality and Data Security
- Caring and Empathetic
- Communicating to Patients and Families
- Data Entry
- Inbound and Outbound Calling
- Account updating
- Problem-solving abilities
- Microsoft Excel
- Order Processing
- Order Fulfillment
- Call Center Operations
- Office equipment proficiency
- Credit card payment processing
- Research
- Microsoft Outlook
- Microsoft PowerPoint
- Reading Comprehension
- Patrol operations
- CCTV Monitoring
- Investigation documentation
- Detail Oriented
- Incident Reporting
- Interior and exterior patrol
Languages
English
Full Professional
Timeline
Patient Care Coordinator
Randstad USA/ Walmart mail order pharmacy
05.2023 - 01.2024
Customer Service Representative
Wheeler staffing/Pfs web
02.2022 - 06.2022
Packer
Hello fresh
01.2022 - 02.2022
Customer Service Representative
Genpact
01.2021 - 03.2021
Patient Transporter
Aramark
01.2020 - 12.2020
Customer Service Representative
iQor
08.2019 - 01.2020
Customer Service Rep
CMI GROUP
01.2019 - 02.2019
Customer Service Rep
Cornerstone staffing
04.2018 - 07.2018
Customer Service Rep
iQor US
10.2017 - 03.2018
Flex Officer
Securitas
01.2017 - 10.2017
Problem Solver
Amazon
10.2015 - 01.2017
Cashier
Walmart
08.2011 - 10.2015
High School Diploma -
Duncanville High School
High School Diploma -
DALLAS CAN ACADEMY
Some College (No Degree) -
El Centro College
Some College (No Degree) -
Collin County Community College District
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work from home option401k matchPaid time offWork-life balance4-day work weekPaid sick leaveHealthcare benefitsFlexible work hoursCareer advancementCompany CulturePersonal development programsQuote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Software
Microsoft word
Google docs
Microsoft Excel
Power Point
Connexus
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