Barbara Dukes
Clarksville,TN
Summary
Dynamic Patient Care Coordinator with extensive experience at MyEyeDr., adept at enhancing patient engagement and optimizing appointment scheduling. Proficient in electronic health records management and known for exceptional interpersonal skills, I consistently improve patient flow and satisfaction, ensuring a seamless healthcare experience.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
MyEyeDr.
Rockledge, PA
05.2024 - Current
- Coordinated patient appointments to optimize scheduling and reduce wait times.
- Resolved patient inquiries during appointment check-in and check-out to enhance patient experience.
- Managed patient communications via phone and email for inquiries and follow-ups.
- Answered phones, verified insurance eligibility, and prepared daily charts to streamline patient flow.
- Assisted healthcare providers with patient intake and medical record management.
Medical Assistant and Receptionist
Parish Dermatology
Philadelphia, Pennsylvania
03.2025 - 09.2025
- Coordinated patient scheduling and appointments to optimize clinic operations.
- Prepared examination rooms by cleaning and organizing necessary supplies.
- Documented patient histories and updated medical records accurately.
- Collaborated with healthcare team to improve patient care processes.
- Maintained inventory of medical supplies and ensured timely reordering.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Managed patient flow and appointment scheduling while providing professional service at reception.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Greeted patients warmly and ensured a positive first impression.
- Managed appointment scheduling and coordinated patient flow effectively.
- Answered phone calls and addressed patient inquiries promptly.
- Maintained patient records and ensured data accuracy in the system.
- Handled insurance verification and processed patient information efficiently.
- Organized office supplies and maintained a clean reception area consistently.
- Assisted patients with completing forms and provided required information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Medical Receptionist
Dr. Sacco
Philadelphia, PA
11.2022 - 05.2024
- Coordinated front desk operations at a medical facility for smooth patient check-in and appointment scheduling.
- Greeted patients upon arrival and managed check-in procedures.
- Scheduled appointments efficiently using electronic health record systems.
- Verified patient insurance information and processed necessary documentation.
Line Auditor
The Estée Lauder Companies
Bristol, PA
09.2020 - 04.2022
Medical Assistant
Pinnical physicians
Bensalem, PA
09.2018 - 05.2020
Medical Assistant
Dr. Marianne Colvin
Philadelphia, PA
12.2009 - 11.2017
- Assisted physicians in patient examinations and medical procedures.
- Collected and documented patient medical histories and vital signs.
- Managed patient scheduling and coordinated appointments effectively.
- Answered phones, facilitating patient inquiries and enhancing overall service experience.
Education
Medical Assistant Degree - Medical Assistant And Phlebotomy
Kaplan University
Philadelphia, PA06-2009
Accounting - Some college
CCP
Philadelphia, PA01-1990
Skills
- Anatomy knowledge
- Patient engagement
- CPT coding
- OSHA
- Cash register
- Search engines
- Financial program guidance
- Private practice
- Salesforce
- ICD-10
- Cash handling
- Appointment scheduling
- Classroom experience
- Phone etiquette
- Multitasking
- EClinicalWorks
- Client support
- Customer account management
- Negotiation
- Email campaigns
- Documentation review
- Customer exchange handling
- Clear verbal communication
- Escalation handling
- Maintaining an organized workspace
- Word processing
- Multi-line phone systems
- Electronic health records (EHR) management
- Grammar knowledge
- Client service
- Office experience
- Patient advocacy
- Patient interaction
- Clerical experience
- Client correspondence
- Task prioritization
- Basic math
- Optical experience
- Working with geriatric patients
- Guest services
- Filing
- Phlebotomy
- Analysis skills
- Blood sampling
- Non-technical user support
- Payroll
- Interpersonal skills
- Front desk
- Microsoft Excel
- Email management
- Client phone interaction
- Conflict management
- Patient record management
- Microsoft Powerpoint
- Greeting customers
- Medical terminology
- Healthcare privacy protection
- Medicare
- Issue escalation
- Clinical office experience
- Leadership
- Clinical confidentiality policies
- EMR systems
- Organizational skills
- Office suite software
- Google Suite
- Phone call management
- Wound care
- Report preparation
- Calendar management
- Outpatient
- Continuous improvement
- Data entry
- Customer relationship management
- Computer literacy
- Microsoft Word
- Computer skills
- Medical scheduling
- Interpersonal communication
- Remote work experience
- Writing skills
- Customer returns handling
- HIPAA
- VPN
- Typing
- Medical records
- Prior authorization
- Medical receptionist
- Medical coding
- Attention to detail
- Marketing
- Phone communication
- Communication skills
- Customer interactions
- Health insurance knowledge
- Administrative experience
- Primary care
- Accounts receivable
- Electronic health records systems
- Google Docs
- GIS
- Hospitality
- Live chat
- Computer operation
- English
- Windows
- EMR/EHR
- Time management
- Google Workspace
- Clean workspace maintenance
- Healthcare coordination
- Healthcare compliance
- Med spa experience
- Microsoft Outlook
- Team collaboration
- Active listening
- Confidential information handling
- Disability support
- Patient care
- Microsoft Outlook Calendar
- Outbound calling
- Insurance verification
Languages
English
Timeline
Medical Assistant and Receptionist
Parish Dermatology
03.2025 - 09.2025
Patient Care Coordinator
MyEyeDr.
05.2024 - Current
Medical Receptionist
Dr. Sacco
11.2022 - 05.2024
Line Auditor
The Estée Lauder Companies
09.2020 - 04.2022
Medical Assistant
Pinnical physicians
09.2018 - 05.2020
Medical Assistant
Dr. Marianne Colvin
12.2009 - 11.2017
Medical Assistant Degree - Medical Assistant And Phlebotomy
Kaplan University
Accounting - Some college
CCP