Summary
Work History
Education
Skills
Certification
Timeline
Generic

Roshawn Brown

Kernersville,NC

Summary

Dedicated Patient Services Specialist with 9 years of healthcare experience, adept in front-end tasks, data entry, and supporting billing department operations. Expertise in patient registration, insurance verification, and financial responsibility calculation. Seeking to leverage patient care coordination and administrative skills in a Patient Services Specialist role. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Work History

Patient Care Coordinator

Cone Health
05.2021 - 07.2023
  • Managed patient registration and pre-admission processes, ensuring accurate collection of personal and insurance information.

Patient Access Coordinator

Atrium Health Wake Forest Baptist
Winston-Salem, NC
03.2020 - 09.2021
  • Coordinated patient scheduling for ophthalmology consultations and follow-up visits, ensuring appointments aligned with referral requirements.

Patient Service Associate

Duke Eye Center
Winston-Salem, NC
05.2019 - 06.2020
  • Managed patient intake by entering pre-visit orders, preparing new patient charts, and handling pre-registration processes, including insurance verification and financial responsibility discussions.

Radiology Scheduler

Wake Forest Outpatient Imaging
Winston-Salem, NC
11.2017 - 01.2019
  • Managed a high volume of incoming communications, effectively routing calls and faxes while providing timely updates on medical record requests to patients, insurance firms, and legal representatives.

ED Patient Registration Specialist

Novant Health
Winston-Salem, NC
04.2016 - 01.2018
  • Managed patient registration and verification processes, ensuring accurate collection of demographic and financial information via EPIC systems.

Retail Commission Sales Associate - Fine Jewelry and Watches

Macy's
Durham, NC
06.2012 - 01.2014
  • Delivered high-quality customer service, effectively aligning with departmental objectives and handling all aspects of client engagement within the Fine Jewelry and Watches sector.

Education

Associate Of Science - Health Administration

Ultimate Medical Academy
Clearwater, FL
01.2016

Skills

Epic

Certification

Enlisted Surface Warfare Specialist Insignia, United States Navy, None

Timeline

Patient Care Coordinator

Cone Health
05.2021 - 07.2023

Patient Access Coordinator

Atrium Health Wake Forest Baptist
03.2020 - 09.2021

Patient Service Associate

Duke Eye Center
05.2019 - 06.2020

Radiology Scheduler

Wake Forest Outpatient Imaging
11.2017 - 01.2019

ED Patient Registration Specialist

Novant Health
04.2016 - 01.2018

Retail Commission Sales Associate - Fine Jewelry and Watches

Macy's
06.2012 - 01.2014

Associate Of Science - Health Administration

Ultimate Medical Academy
Roshawn Brown