Patient Care Coordinator
Cone Health
05.2021 - 07.2023
- Managed patient registration and pre-admission processes, ensuring accurate collection of personal and insurance information.
Roshawn Brown
Kernersville,NC
Summary
Dedicated Patient Services Specialist with 9 years of healthcare experience, adept in front-end tasks, data entry, and supporting billing department operations. Expertise in patient registration, insurance verification, and financial responsibility calculation. Seeking to leverage patient care coordination and administrative skills in a Patient Services Specialist role. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Work History
Patient Access Coordinator
Atrium Health Wake Forest Baptist
Winston-Salem, NC
03.2020 - 09.2021
- Coordinated patient scheduling for ophthalmology consultations and follow-up visits, ensuring appointments aligned with referral requirements.
Patient Service Associate
Duke Eye Center
Winston-Salem, NC
05.2019 - 06.2020
- Managed patient intake by entering pre-visit orders, preparing new patient charts, and handling pre-registration processes, including insurance verification and financial responsibility discussions.
Radiology Scheduler
Wake Forest Outpatient Imaging
Winston-Salem, NC
11.2017 - 01.2019
- Managed a high volume of incoming communications, effectively routing calls and faxes while providing timely updates on medical record requests to patients, insurance firms, and legal representatives.
ED Patient Registration Specialist
Novant Health
Winston-Salem, NC
04.2016 - 01.2018
- Managed patient registration and verification processes, ensuring accurate collection of demographic and financial information via EPIC systems.
Retail Commission Sales Associate - Fine Jewelry and Watches
Macy's
Durham, NC
06.2012 - 01.2014
- Delivered high-quality customer service, effectively aligning with departmental objectives and handling all aspects of client engagement within the Fine Jewelry and Watches sector.
Education
Associate Of Science - Health Administration
Ultimate Medical Academy
Clearwater, FL01.2016
Skills
Epic
Medical Scheduling
Insurance Verification
EMR Systems
Medical Records
Hospital Experience
Medical Office Experience
Patient Care
Hipaa
Customer Service
Computer Operation
Retail Management (2 Years)
Clerical Experience
Ophthalmology
Medical Terminology
Supervising Experience
Phlebotomy
Patient Observation
Registration (4 Years)
Medical Terminology
Hipaa
Epic
Anatomy Knowledge
Documentation Review
Customer Service
Records Management
Leadership
Cash Register
patient registration experience
Medical terminology knowledge
insurance verification proficiency
customer service expertise
communication abilities
problem-solving skills
attention to detail
computer literacy
multitasking capability
Problem-solving
Independence
Analytical Thinking
Multi-tasking
Data Entry
Proficient in Software
Multitasking ability
Verbal and written communication
Insurance practices
Organizational skills
Scheduling
Documentation
Nursing background
Patient education
Medical terminology
Decision making
Healthcare operations
Insurance verifying
Medical insurance
Payment collection
Document filing
Chart pulling
Interpreting physician orders
Certification
Enlisted Surface Warfare Specialist Insignia, United States Navy, None
Timeline
Patient Care Coordinator
Cone Health
05.2021 - 07.2023
Patient Access Coordinator
Atrium Health Wake Forest Baptist
03.2020 - 09.2021
Patient Service Associate
Duke Eye Center
05.2019 - 06.2020
Radiology Scheduler
Wake Forest Outpatient Imaging
11.2017 - 01.2019
ED Patient Registration Specialist
Novant Health
04.2016 - 01.2018
Retail Commission Sales Associate - Fine Jewelry and Watches
Macy's
06.2012 - 01.2014
Associate Of Science - Health Administration
Ultimate Medical Academy