Checking in and assisting patients in a courteous and efficient manner
Calling to verify insurance policies
Setting up insurance policies for patients in our EHR
Scheduling patients with chiropractors or massage therapists
Accepting and recording payments for patients and answering general billing & insurance questions
Answering phone calls
Other tasks that support the functioning of the office as needed such as doing laundry (sheets &
towels), getting new patient paperwork together, filing, etc.
Certified Nursing Assistant
Raleigh Rehabilitation Center
05.2020 - 03.2022
Provide and/or assist residents with personal hygiene, including bathing, dressing, oral hygiene,
shaving, hair care, nail care, and general grooming
Assist residents with meals, setting up trays and feeding as needed
Records and measures intake
and output of residents on monitoring
Assist with bowel and bladder needs by taking residents to the bathroom or offering bedpan and/or
urinal every 2 hours
Provide daily catheter care where needed
Assist residents in transfers from bed to chair or chair to commode, using proper body mechanics
Assist with ambulating as directed
Participate in nursing techniques including: proper positioning in bed or chair, ADL training, passive
ROM exercises and ambulation
Check and record routine vital signs and weights as assigned; report any reading that is high or low
to the Charge Nurse
Responsible in maintain cleanliness of wheelchairs and other adaptive equipment
Help to admit residents by Orientating patient to roommate, bathroom, mealtimes, and etceteras
Change bed linens on shower days and as needed; place soiled linen in dirty linen hampers
Turn and position bed‑bound residents at least every two (2) hours and Provide frequent skin care
(twice per shift) for bed‑bound residents
Encourage residents to be active; to participate in activities of daily living and recreational activities
Assist residents to activities as needed
Ensure that resident’s rooms are tidy/clean and organized to include closets, drawers, and bathroom
Administrative Assistant/Dispatcher
Directlink Logistics
06.2018 - 04.2020
Operates gas or diesel vehicles for courier delivery of customer product
Observes state and city
speed and safety regulations and company customer service and safety policies
Serves as corporate
liaison of customer service to our customer base
Serve as an On-Call backup driver day or night to
fill in for vacant routes as necessary
Ensure proper training of new employees on scheduled routes
and procedures
Ensure administration of safety training for new employees
Routinely audit routes to
ensure company policies and procedures are maintained including safe driving habits of route personnel
Report discrepancies to Terminal Management of correctives measures
Effectively communicate with
employees and management without bias
Perform clerical duties
Maintain a good working knowledge
of all warehouse related responsibilities
Sort product and stage product for delivery drivers
Minimum
requirements for a DOT Driver as prescribed in the North Carolina Transportation guidelines
Lifting,
bending, carrying, kneeling, maneuvering, reaching and pushing/pulling requirements of a minimum of
70 pounds.
Nursing Assistant II
AllCare Home Health
10.2017 - 11.2018
Provide assistance with activities of daily living such as meals, bathing, dressing, toileting, ambulation,
grooming, vital signs and observe, document, and report changes in residents' condition
Monitor safety, monitor medication, skincare, haircare, mouth care and showers
Assist with daily
activities of living, prepare and serve meals, light housekeeping.Monitor vital signs
G- tube and feeding
tube experience.
Certified Nursing Assistant
Universal Health Care/North
01.2017 - 10.2017
Provide assistance with activities of daily living such as meals, bathing, dressing, toileting, ambulation,
grooming and laundry
Take residents' vital signs and observe, document, and report changes in residents' condition
Receptionist/Office Assistant
Sanford Center for Sleep Disorder
03.2012 - 01.2015
Open and close the practice daily
Answer incoming calls and return calls
Take phone messages and provide medical records support
Schedule/reschedule appointments
Customer Service (Greet patients upon arrival and assist patients at check-in and check-out)
Update patient demographics and input all patient information accurately
Scan and assign documents to the appropriate individuals
Handle all incoming faxes and distribute accordingly
Verify insurance benefits and notify patients of financial responsibility
Address questions about billing/concerns about charges incurred
Collect patient payments and post payments into EMR system
Correctly process daily payment reconciliation reports
Process all referrals (this includes providing complete and accurate referral information to patients as
well as sending the required information to the specialist)
Provide additional support where assistance is needed.
Nursing Assistant II/ Unit Secretary
Central Carolina Hospital
01.2006 - 10.2013
CPR and AED certified for pediatrics and adults,m monitor safety, monitor medication, skincare,
haircare, mouth care and showers
Assist with daily activities of living, prepare and serve meals,
light housekeeping.Monitor vital signs
G- tube and feeding tube experience,wound care(wound vac),
tracheotomy suction
Unit Secretary: Process an order for physicians, set up discharge appointments for patients, customer
service, multi line phone, filing, scanning, placing orders in computer system, notifying different
departments per physicians, communication nurses/ charge nurse and unit director, process admissions,
discharged,and transfers paper work.
Nursing Assistant II
Cape Fear Valley Medical Center
10.2010 - 01.2011
Nursing Assistant II
First Choice Home Care
01.2007 - 01.2010
Nursing Assistant I
Shipman Family Care
01.2005 - 01.2007
Education
undefined
Central Carolina Community College
2015
Certification of Nursing Assistant II - undefined
Central Carolina Community College
2008
Certificate of Completion in Nursing Assistant I - undefined
Central Carolina Community College
2005
Diploma - undefined
Central Carolina Community College
2004
undefined
Lee County Senior High School
2001
Skills
EMR Systems
Tube Feeding
Courier
Vital Signs
Delivery Driver Experience
Insurance Verification
Medical Records
Critical Care Experience
Data entry
Medical terminology
Catheter Care
Nursing
Patient Care
Caregiving
Laundry
Hospital Experience
Microsoft Excel
English
Data collection
Microsoft Word
Epic
Home Care
Schedule management
Customer service
Typing
Microsoft Office
Clerical Experience
Phlebotomy
Office Management
Phone Etiquette
Meal Preparation
Box Truck
Supervising Experience
Computer Operation
Medical Office Experience
Office experience
Front desk
Hospitality
Senior care
Microsoft Outlook
HIPAA
Communication skills
Patient monitoring
Documentation review
Microsoft Access
Certifications and Licenses
Certification
Cna Certified (10+ years)
Home Health (10+ years)
Certified Nursing Assistant
Route Driving, February 2019
CNA
State Tested Nursing Assistant
AED Certification
BLS Certification