Natasha Swope
Wichita,KS
Summary
Results-driven leader with over 15 years in management and 35 years in customer service. Expertise includes team development, operational efficiency, and strategic planning that enhances business growth and customer satisfaction. Skilled in fostering relationships, streamlining processes, and leading high-performing teams across diverse industries.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
Wichita Vision Institute
Wichita, KS
03.2026 - 07.2026
- Assisted in laser eye treatment procedures to support patient care and enhance treatment efficiency.
- Rooming patients
- Checking vitals
- Prepping patients for eye drops in each eye
- Facilitated completion of paperwork for new patients upon arrival to streamline intake process.
- Executed document scanning to maintain accurate patient files.
- Sanitized instruments for doctor to maintain a safe and hygienic treatment environment.
- Assist eye technicians with warning goggles and charging them.
- Provided water to patients in waiting area.
Front Office Coordinator
Resolutions Therapeutic Services
Wichita, KS
02.2025 - 03.2026
- Responded to phone inquiries efficiently
- Coordinated appointment scheduling for clients to ensure optimal therapist availability
- Facilitated payment collection for services
- Communicated with insurance providers for verification
- Verifying insurance on website
- Monitored email communications regularly
- Processed and mailed insurance claims to facilitate timely reimbursements
- Processed requests for patient medical records
- Coordinated follow-up on patient referrals
Home Health Aide
Independent Living Resource Center
Wichita, KS
02.2023 - 06.2024
- Provided daily assistance to client, addressing needs and ensuring comfort
- Administered daily medication regimen for client, promoting health and adherence to treatment plan
- Prepared nutritious meals for client
- Facilitated client access to healthcare services
Account Representative
Wolters Kluwer-Wichita
Wichita, KS
10.2021 - 01.2022
- Handled inbound calls to provide updates on account statuses and billing inquiries.
- Contacted accounts to resolve billing and payment issues, ensuring customer satisfaction.
- Checked customer orders and processed refunds for book orders with RMA for shipping.
- Enabled user access to accounts by adjusting permissions and licenses. by adjusting user licenses
Patient Access Representative III
Mercy Primary Care/Mercy Ear, Nose and Throat
06.2019 - 01.2021
- Checking in and out patients and collecting co-pays upon office visit. Answered patient questions and communicated information to doctors and nurses. Scheduling appointments for patients and sending over medication refills and questions. Calling pharmacy for patients about medication refills.Ensured daily cash flow by collecting payments from patients. from patients and reconciling at the end of the day. Coordinated with insurance companies to obtain necessary patient authorizations. companies for authorization to be seen. Scheduling patients for office visits and procedures.
- Registered patients for Mercy Primary Care visits using electronic health records.
- Verified insurance coverage for Mercy Ear, Nose and Throat appointments.
- Scheduled patient appointments across Mercy Primary Care and ENT clinics.
Front Office Manager/ Front Desk Clerk
Holiday Inn Express & Suites Wichita Airport
Wichita, KS
10.2013 - 08.2016
- Greet guests and patrons as they arrive. Manage the registration process. Handle guest check-ins and check-outs appropriately. Operate hotel switchboard, take calls and provide information and transfer calls. Trained staff on job responsibilities to enhance performance. Oversaw daily chargeback accounts for the hotel. Greeted guests and patrons upon arrival to create a welcoming atmosphere. Manage the registration process. Handle guest check-ins and check-outs appropriately. Operate hotel switchboard. Take reservations over the telephone, through emails and in person. Manage accurate accounting of all rooms. Provide potential guests and on-site guests with hotel services, charges, dining facilities, travel directions and amenities. Assisted guests with complaints, resolving issues to enhance guest satisfaction. Processed payments efficiently to ensure smooth transactions. Balance cash at the end of the shift and generate accounting reports.
- Train staff members on their job qualifications. Facilitated monthly staff meetings to improve communication. Managed supply orders for guests and staff to ensure adequate resources. Addressed guest survey responses through phone and email for service improvement. Send out A/R statements for companies to provide payment. Set up direct bill accounts and blocks for groups and companies. Manage FAA accounts and long term extended stay guests. Configure tax codes for long term guests. Maintained accurate financial records for daily chargeback accounts. Drive guest to and from different locations as requested.
Front Desk Clerk/Bartender/Night Audit
North Rock Suites
Wichita, KS
09.2009 - 06.2013
- Greeted guests and managed check-in, check-out, and room assignments at North Rock Suites.
- Greeted guests and patrons, managed registration process, and handled guest check-ins and check-outs. Operated hotel switchboard and took reservations via telephone, email, and in person. Maintained accurate accounting of all rooms, provided guests with information on services, charges, dining facilities, travel directions, and amenities. Assisted with guest complaints and resolved issues. Processed payments and balanced cash at end of shift, generating accounting reports.
- Processed reservations, cancellations, and booking changes in front desk systems.
- Answered calls and resolved guest questions using hotel service standards.
- Instructed staff on operational procedures to enhance performance. Organized monthly staff meetings monthly staff meetings. Procured necessary supplies for guests and staff to enhance service quality. Engaged with guests through phone and email to address survey responses. Distributed accounts receivable statements to clients A/R statements for companies to provide payment. Set up direct bill accounts and blocks for groups and companies. Oversaw FAA accounts and facilitated accommodations for long-term guests. Implemented tax code configurations for extended guests for long term guests. Managed chargeback accounts on a daily for the hotel.
Education
Diploma - Business
New Zion Christian Academy Wichita
Wichita, KSSkills
- Computer skills
- Office manager experience
- Time management
- Guest services
- Customer complaint resolution
- Customer relationship building
- Customer expectation management
- Leadership
- Writing skills
- ICD-10
- Electronic health record (EHR) management for billing and coding
- EMR Systems
- Microsoft Word
- Microsoft Publisher
- Insurance verification
- Medical collection
- Patient referrals
- Inventory valuation
- Google Sheets
- Google Calendar
- Overseeing employee terminations
- Patient insurance coordination
- Patient care coordination
- Telehealth platforms
- OPERA
- Medical claim denial management
- Private practice administrative experience
- Office management
- Record keeping
- Payroll
- Microsoft Teams
- Achieving HIPAA compliance
- Epic
- 45 wpm
- Medical administrative support - Medical administrative support experience (6-10 years)
- Medical Scheduling
- Multi-line phone systems
- Attention to detail
- ICD coding
- Adobe Acrobat
- Excel
- Expense management
- Receptionist
- Powerpoint
- Multitasking
- Insurance prior authorization
- Patient discharge process
- EHR systems
- Switchboard
- Proofreading
- Supervising experience
- SharePoint
- Ability to run daily financial sales reports
- Data entry
- Employee onboarding
- Customer service
- Microsoft Outlook Calendar
- Greeting customers
- Patient communication
- Basic math
- 45 wpm, 10 keys by touch and sight, 7200 kph score
- ICD-9
- Accounting
- Referral coordination
- New hire orientation
- Athenahealth
- Medical office experience
- Management
- Multi-telephone line, fax, copier, ability to operate several printers and hotel switchboard
- Administrative assistant
- Scheduling
- Computer literacy
- Documentation review
- Microsoft Office
- Executive administrative support
- Healthcare industry experience
- Microsoft Outlook
- Team building
- Empathy
- Problem-solving
- Google Drive
- Electronic health records (EHR) management
- Operations management
- Organizational skills
- Guest reservation booking
- Over 15 years of price management
- Excellent time management, judgment, and decision-making skills
- Cash office
- Research
- RoomKeyPMS
- Patient data management
- Patient appointment follow-ups
- Email management
- Maintaining patient confidentiality
- Healthcare budget management
- Client communication
- Healthcare administration
- Healthcare compliance
- Medical terminology
- Managed 5-30 employees while providing the following management duties: hiring, job coaching, orientation, and termination
- Hotel and accommodations guest check-in
- HIPAA compliance
- Google Workspace
- Small business experience
- Task prioritization
Personal Information
Driving License: Driver's License
Timeline
Patient Care Coordinator
Wichita Vision Institute
03.2026 - 07.2026
Front Office Coordinator
Resolutions Therapeutic Services
02.2025 - 03.2026
Home Health Aide
Independent Living Resource Center
02.2023 - 06.2024
Account Representative
Wolters Kluwer-Wichita
10.2021 - 01.2022
Patient Access Representative III
Mercy Primary Care/Mercy Ear, Nose and Throat
06.2019 - 01.2021
Front Office Manager/ Front Desk Clerk
Holiday Inn Express & Suites Wichita Airport
10.2013 - 08.2016
Front Desk Clerk/Bartender/Night Audit
North Rock Suites
09.2009 - 06.2013
Diploma - Business
New Zion Christian Academy Wichita