Lynda Stiglitz
Wichita,KS
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Lentz Eye Care
Wichita, KS
05.2022 - 07.2025
- Responds to incoming phone calls for all sites promptly.
- Schedule patient appointments in NextGen based on physician preferences.
- Document patient requests via EMR so we can successfully respond to patients needs.
- Maintain knowledge of all sites protocols and changes to ensure appropriate information is provided to patients.
Customer Service Representative
Five Star Call Centers
Wichita, KS
09.2020 - 02.2021
- Manage inbound calls in a timely manner.
- Follow scripting when handling different topics.
- Identify customer's needs, clarify information, research and provide solutions and/or alternatives.
- Access company and client resources to accurately handle the call.
- Seize opportunities to upsell products.
Reservation Specialist
Choice Hotels
Wichita, KS
02.2017 - 04.2020
- Assisted customers with any discrepancies.
- Relayed information on availability, pricing and discounts to customers.
- Made reservations for customers and accurately entered personal information into computer system.
- Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Recognized by management for providing exceptional customer service.
- Created agendas and communication materials for team meetings.
- Handled all delegated tasks, including helping with new hires during training and after training.
Apparel Team Lead
Sears Hometown
Wichita, KS
02.2016 - 02.2017
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Reservation Specialist
Starwood Hotels
Wichita, KS
01.2015 - 12.2016
- Suggested packages and amenities for customers based on individual needs and preferences.
- Researched and resolved all customer issues.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of Wichita, KS premium services.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Merchandiser
SAS Retail Services LLC
Wichita, KS
03.2014 - 12.2014
- Built effective relationships with each store to develop superior customer satisfaction.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Printed various labels and tags for all merchandise.
Inventory Control Specialist
Cabela's
Wichita, KS
02.2012 - 03.2014
- Investigated and resolved variances with inventory records.
- Organized and processed damaged goods according to vendor and manufacturer procedures.
- Transported items using equipment like forklifts and hand trucks.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Education
Associate of Science - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Customer Service
- Microsoft Excel
- Goal setting (student motivation techniques)
- Basic math
- DME
- Communication skills
- Documentation review
- Client interaction via phone calls
- Phone etiquette
- Technical Proficiency
- EMR Systems
- Filing
- Computer skills
- Time management
- Microsoft Powerpoint
- Patient interaction
- Dependability
- Order processing
- Knowledge of clerical procedures
- EHR systems
- Ophthalmology
- Microsoft Teams
- Research data collection
- Administrative tasks
- Planograms
- CRM system proficiency
- Appointment scheduling
- Initiative
- Typing
- Critical thinking
- Word processing
- Maintaining patient confidentiality
- Microsoft Office
- Organizational Skills
- ICD-10
- VPN
- Computer literate
- Achieving HIPAA compliance
- Helpfulness
- Medical office experience
- Attention to detail
- CPT coding
- Phone inquiries
- Call center agent experience
- Optical experience
- Medical billing
- Windows
- Adaptability
- Data Entry
- Search engines
- Customer support
- Multitasking
- Retail Sales
- Medical terminology
- Patient care
- Productivity software
- Medical Scheduling
- Intake
- Medical collection
- Writing skills
- Customer support experience within healthcare industry
- POS
- Upselling proficiency
- HIPAA
- Management
- Problem resolution
- Customer reservations
- Sales
- Ethernet
- Flexibility
- Office experience
- Computer operation
- IOS
- 10 key typing
- Microsoft Outlook
- Microsoft Word
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Care Coordinator
Lentz Eye Care
05.2022 - 07.2025
Customer Service Representative
Five Star Call Centers
09.2020 - 02.2021
Reservation Specialist
Choice Hotels
02.2017 - 04.2020
Apparel Team Lead
Sears Hometown
02.2016 - 02.2017
Reservation Specialist
Starwood Hotels
01.2015 - 12.2016
Merchandiser
SAS Retail Services LLC
03.2014 - 12.2014
Inventory Control Specialist
Cabela's
02.2012 - 03.2014
Associate of Science - Business Administration And Management
University of Phoenix