Jessie Woodberry
Bronx
Summary
Dynamic Patient Care Coordinator at Urban Recovery with expertise in crisis intervention and patient engagement. Proven ability to foster hope and support individuals in recovery while ensuring safety compliance. Skilled in electronic health records management and team collaboration, enhancing patient care and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Urban Recovery
Brooklyn
07.2023 - Current
- Collaborated with patients to create personalized recovery plans, enhancing their engagement in the process.
- Ensured patient adherence to program schedules, promoting active participation in therapeutic activities.
- Provided emotional support and role modeling to inspire hope and resilience in patients during recovery.
- Safety & Observation: I conduct room checks, observe patients for behavioral inconsistencies, and assist in de-escalation.
- Coordination with Staff: I maintain regular communication with counselors and nursing staff to ensure effective patient care.
Security Specialist
United Security Services, Inc.
Brooklyn
10.2022 - Current
- Verified identification of all personnel entering and exiting facility to prevent unauthorized access.
- Fostered teamwork and executed security programs by effectively communicating with colleagues to ensure consistent security measures.
- Reviewed policies to ensure compliance in daily operations.
Security Guard
Gateway Group One
Newark
10.2019 - 07.2022
- Monitored and authorized entrance of employees, visitors, and personnel to prevent trespassing and ensure security of premises.
- Documented daily activities and irregularities, including equipment damage, theft, and unauthorized presence, and reported to supervisor/property management.
- Inspected and adjusted systems and equipment to maintain operational integrity and security of appointed location.
Crew Member
Moe's South Western Grill
Wallkill
01.2018 - 12.2019
- Cooked precise quantities of items ordered, managing multiple orders simultaneously to ensure timely service.
- Communicated with customers to address orders, comments, and complaints, enhancing customer satisfaction.
- Maintained sanitation, health, and safety standards in workplace to promote a safe environment for staff and customers.
- Maintained stock and cleanliness of workstations and display cases for optimal customer interaction.
Sales Associate
Old Navy
Manhattan
01.2017 - 12.2018
- Maintained organized merchandise displays to enhance shopping experience and support sales.
- Organized racks and shelves to improve visual appeal, attract customers, and promote merchandise effectively.
- Evaluated inventory and delivery needs, assisting customers in finding suitable alternatives to fulfill their requirements.
Security
United Security
Brooklyn
01.2015 - 12.2018
- Patrolled residential and commercial premises to deter intrusions and secure doors, windows, and gates.
- Answered telephone calls, took messages, addressed inquiries, and provided information during non-business and visiting hours.
- Adhered to security policies for handling money transactions.
- Monitored store security cameras for suspicious activity.
- Conducted security checks of facilities, equipment, and personnel.
Education
High school diploma - GED
John Borne H.S
Flushing, NY, US01-2011
Skills
- Patient care
- Care plan development
- Patient advocacy
- Patient engagement
- Behavioral health
- Mental health experience
- Substance use experience
- EHR management
- Health records management
- Safety compliance
- Security protocols
- Microsoft Teams
- Microsoft Outlook
- Microsoft Word
- Organizational skills
- Time Management
- Multitasking
- Communication skills
- Interpersonal skills
- Team collaboration
- Customer service
- Individual consumer customer service
- Customer support
- Patient service
- Patient retention
- Conflict management
- Problem solving
- Attention to detail
- Behavioral assessment
- Telehealth communication
- Medical office experience
- Office experience
Certification
- Guard Card, 10/01/26
- Fire Safety Certification, 10/01/26
Languages
- English
- Spanish, Bilingual
- English, Bilingual
Willing To Relocate
New York, New York, NY
Personal Information
Authorized To Work: US
Languages
Spanish
Professional
Timeline
Patient Care Coordinator
Urban Recovery
07.2023 - Current
Security Specialist
United Security Services, Inc.
10.2022 - Current
Security Guard
Gateway Group One
10.2019 - 07.2022
Crew Member
Moe's South Western Grill
01.2018 - 12.2019
Sales Associate
Old Navy
01.2017 - 12.2018
Security
United Security
01.2015 - 12.2018
High school diploma - GED
John Borne H.S