Rebekah Roaten
Patient Care Coordinator
Lockhart,TX
Summary
Patient-focused Care Coordinator with 7+ years of experience supporting clinical and home health teams. Expertise in patient intake, care coordination, HIPAA compliance, and resolving patient concerns through clear, compassionate communication in fast-paced healthcare environments.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
Medify Health
08.2022 - 12.2025
- - Serve as primary contact for patients, caregivers, and providers, ensuring seamless care coordination.
- - Manage patient scheduling, intake, and follow-up, documenting all interactions accurately in compliance with HIPAA standards.
- - Collaborate with internal departments on billing, insurance verification, and medical record collection.
- - Coordinate distribution of medical devices, guide patients in setup, and conduct remote physiological data collection and monitoring.
- - Support chronic care management through monthly outreach, health goal planning, and behavior change strategies.
- - Effectively balance independent remote work with team collaboration to achieve departmental goals and deadlines.
Field Supervisor / In-Home Health Aide
AccentCare
12.2016 - 06.2022
- - Oversaw client accounts, including scheduling, in-home evaluations, and compliance visits.
- - Conducted orientation, training, and performance reviews for care staff, ensuring quality service delivery.
- - Managed accurate data entry and submission of patient documentation according to HIPAA and state guidelines.
- - Delivered direct patient care including medication assistance, mobility support, and personal care, while providing families with updates and support.
Education
B.S. - Biochemistry, Cum Laude
Texas State University
San Marcos, TXBachelor of Science - Biochemistry
Texas State University
San Marcos, Texas, TX 05.2001 -
Skills
- Patient Intake & Care Coordination
- Clinical Documentation & HIPAA Compliance
- Scheduling & Specimen/Device Logistics
- Insurance Verification & Billing Support
- Remote Patient Monitoring
- Communication & Stakeholder Collaboration
- CRM & EHR Platforms (Salesforce/Service Cloud, LIMS, G Suite)
- Time Management & Prioritization
Patient education
Patient care coordination
Patient relations
Follow-up care
Attention to detail
Filing and recordkeeping
Medical data collection
Patient flow management
HIPAA compliance
Appointment scheduling
Healthcare operations
Relationship building
Patient records management
Regulatory compliance
Patient assessment
Scheduling
Creative problem solving
Patient outreach and Follow-up
Monitoring tools
Articulate communication
Interdepartmental collaboration
Office administration
Meeting preparation
Administrative supervision
Organizational standards
New hire training
Performance improvement
Medical terminology
Case management
Patient care
Cross-functional teamwork
Database coordination
Critical thinking skills
Quality assurance
Patient registration
Care planning
Patient confidentiality
Customer service
Patient safety
Multitasking
Verbal and written communication
Organizational skills
Policy compliance
Strategic planning
Project management
Documentation
Process improvements
Goal setting
Patient documentation
Nursing background
Proficient in [software]CMR and EHR
Patient satisfaction
HIPAA protocol adherence
Healthcare documentation
Clinical practice operations
Healthcare system navigation
Healthcare
Evaluating quality of care
Patient confidentiality and data security
Patient intake
Explaining policy and procedures
Teamwork
Teamwork and collaboration
Caring and empathetic
Problem-solving
Punctual and hardworking
Time management
Resolving problems
Document filing
Problem-solving abilities
Multitasking Abilities
Computer literacy
Excellent communication
Decision-making
Technical troubleshooting
Self motivation
Calm and effective under pressure
Time management abilities
Adaptability and flexibility
Data collection
Critical thinking
Effective communication
Team collaboration
Active listening
Timeline
Patient Care Coordinator
Medify Health
08.2022 - 12.2025
Field Supervisor / In-Home Health Aide
AccentCare
12.2016 - 06.2022
Bachelor of Science - Biochemistry
Texas State University
05.2001 -
B.S. - Biochemistry, Cum Laude
Texas State University