Briana Ohnesorge
Patient Care Coordinator
Hamden,CT
Summary
Dynamic Patient Care Coordinator with a proven track record at the Auditory & Vestibular Institute of New England, excelling in appointment scheduling and patient relations. Adept at enhancing patient experiences through effective communication and HIPAA compliance, while driving service improvements and fostering strong relationships with healthcare providers. Committed to delivering compassionate care and optimizing patient outcomes.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Auditory & Vestibular Institue of New England
Hamden
2022 - Current
- Streamlined patient appointment coordination and optimized scheduling processes.
- Managed electronic health records to ensure accurate patient information management.
- Facilitated effective communication with patients to address inquiries and deliver essential support.
- Facilitated collaboration with healthcare providers to enhance patient care and streamline follow-up processes.
- Optimized intake procedures to elevate patient experience and minimize wait times.
- Instructed patients on treatment plans and available services to enhance comprehension.
- Analyzed patient feedback to drive service improvement initiatives.
- Oversaw management of sensitive patient information while ensuring strict compliance with HIPAA guidelines.
- Delivered exceptional customer service by addressing concerns and answering questions to enhance patient satisfaction.
- Facilitated efficient communication between patients and healthcare providers to enhance response times for inquiries and concerns.
- Facilitated communication with insurance companies to verify coverage and secure authorizations for medical treatments and procedures.
- Facilitated exceptional patient experiences and provided direct care.
- Facilitated collaboration with insurance companies to ensure precise billing and claim processing.
- Cultivated robust relationships with referral sources to enhance network connections.
- Served as a knowledgeable resource for patients navigating community resources and support services in their healthcare journey.
- Implemented an effective appointment reminder system, reducing patient wait times and minimizing no-shows and late arrivals.
- Facilitated compassionate support for families navigating challenging healthcare decisions as a liaison with medical teams.
- Facilitated development of personalized care plans to enhance patient health outcomes.
- Oversaw adherence to healthcare regulations and patient privacy laws to uphold safety and confidentiality standards.
- Cultivated strategic partnerships with local healthcare providers to enhance patient referral options and resources.
- Facilitated negotiations with insurance companies to secure coverage for essential treatments.
- Optimized appointment scheduling to enhance healthcare providers' availability and improve patient convenience.
- Enhanced patient care outcomes through diligent monitoring of treatment plans and medication adherence.
- Championed patient rights and needs, ensuring representation in care decisions.
- Addressed and resolved patient concerns and complaints, ensuring trust in healthcare services was restored.
- Assisted with incoming calls to provide information and support. Scheduled appointments for patients to ensure timely care. Organized and maintained medical records for efficient access.
- Oversaw patient record management, ensuring strict adherence to confidentiality and accuracy standards.
- Orchestrated communication between patients and healthcare teams to enhance clarity and understanding of treatment options.
- Established patient feedback mechanisms to enhance service delivery.
- Delivered exceptional customer service to patients and medical staff, ensuring a positive experience.
- Orchestrated communication channels between patients and multiple departments and staff.
- Managed payment processing through cash and credit card transactions, ensuring accurate record-keeping.
- Validated patient insurance eligibility and accurately entered patient data into system.
- Facilitated patient check-in procedures by greeting and assisting individuals upon arrival.
- Managed compilation and maintenance of patient medical records to ensure accuracy and completeness.
- Utilized administrative expertise and professionalism to clarify procedures and services for patients.
- Facilitated inquiry resolution by directing calls to relevant personnel.
- Facilitated patient engagement to deliver essential information.
- Implemented document protocols to ensure confidentiality of patient records.
- Streamlined organization of patient records and database for efficient information storage and retrieval.
- Resolved client complaints by implementing timely corrective actions and facilitating appropriate referrals.
- Facilitated completion of patient paperwork by providing comprehensive support to medical staff.
- Collaborated with patients to identify health concerns and facilitate referrals to specialized care.
- Addressed customer complaints by implementing established follow-up procedures.
- Provided clear and concise explanations of hospital policies and procedures to enhance client and family understanding.
- Proposed service enhancements to address and reduce recurring patient issues and complaints.
Education
General Studies
Gateway Community College
New Haven, CTNo Degree -
Stone Academy
West Haven, CTSkills
HIPAA compliance
Appointment scheduling
Organizational skills
Customer service
Patient relations
Attention to detail
Insurance verification
Patient care coordination
Patient care
Patient confidentiality
Verbal and written communication
Scheduling
Medical terminology
Patient education
Patient records management
Goal setting
Patient documentation
Follow-up care
Documentation
Patient safety
Patient registration
Filing and recordkeeping
Office administration
Relationship building
Payment collection
Care planning
Creative problem solving
Policy compliance
Articulate communication
Insurance practices
Strategic planning
Healthcare operations
Claims processing
Quality assurance
Inventory management
Database coordination
Medical data collection
Organizational standards
Administrative supervision
Interdepartmental collaboration
Process improvements
Cross-functional teamwork
Meeting preparation
Project management
Performance improvement
Monitoring tools
Nursing background
Multitasking
HIPAA protocol adherence
Clinical practice operations
Healthcare
Healthcare documentation
Billing statement processing
Nursing
Payment arrangements & negotiation
Medical record requests
Patient satisfaction
Healthcare system navigation
Calm and effective under pressure
Punctual and hardworking
Administrative and office support
Reliability and dedication
Registration and scheduling
Documenting and recording information
Caring and empathetic
Insurance verifying
Document filing
Patient intake
Conflict resolution
Data collection
Patient confidentiality and data security
Database search and data entry skills
Multi-line telephone systems
Insurance authorizations
Schedule coordination
Medical history documentation
Communicating to patients and families
Records management
Professional bedside manner
Claims handling and coverage verification
Patient needs assessment and referral
Payment calculation
Providing information and resources
Word processing
Timeline
Patient Care Coordinator
Auditory & Vestibular Institue of New England
2022 - Current
General Studies
Gateway Community College
No Degree -
Stone Academy