Amber Ellis

Coordinated referrals to ensure timely patient care

Contacted patients to confirm appointments, enhancing attendance rates

Scheduled patient appointments using scheduling software

• Checked patients in and out to streamline patient flow and reduce wait times

• Processed vehicle title paperwork for dealership sales and trade-ins.
• Prepared DMV title applications, registrations, and transfer documents.
• Verified ownership records, VIN details, and customer signatures for accuracy.
• Input customer information for DMV vehicle registration
• Managed vehicle inventory to ensure accurate stock levels

• Managed auto insurance claims from initiation to resolution. Coordinated communication with insureds and claimants to ensure clarity and satisfaction. Processed payments for repairs, ensuring timely resolution of claims. Verifying coverage for the insureds.
• Investigated claims for Utica National Insurance policyholders across auto and property losses.
• Reviewed coverage, policy terms, and loss details to determine claim validity.
• Contacted claimants, agents, and witnesses to gather recorded statements and documents.

• Answered inbound calls from beneficiaries, addressing inquiries and ensuring clarity. Resolved unanswered questions by providing solutions and guidance. Ensured all documents were submitted to complete claim processing.
• Processed MetLife insurance claims using claim system and policy guidelines.
• Reviewed claim documents for completeness, accuracy, and supporting evidence.
• Communicated with customers about claim status and required paperwork.

• Welcomed members at entrance. Processed banking requests to ensure member satisfaction. Accurately counted cash drawers daily.
• Processed member deposits, withdrawals, and transfers at branch teller window.
• Balanced cash drawer and verified daily cash totals.
• Assisted members with account inquiries and basic transaction questions.

• Answered phones to schedule appointments, enhancing patient access to services. Checked patients in and out, ensuring smooth patient flow and timely service. Verified insurance information to maintain accurate patient records.
• Greeted patients and visitors at Rome Health front desk with professionalism.
• Answered multi-line phones and routed calls to proper hospital departments.
• Scheduled patient appointments using Rome Health registration systems.

• Processed customer returns efficiently at the service desk. Facilitated customer payments through various transaction methods. Cashed out customers at the register, ensuring accuracy. Operated cash register to process customer transactions. Ensured smooth front-end operations in supervisor's absence.
• Greeted Walmart customers and answered questions about merchandise and store services.
• Processed returns and exchanges at customer service desk following Walmart policies.
• Resolved customer complaints with calm, professional communication and active listening.

• Delivered parts to various shops in a timely manner to shops in a timely manner. Restocked shelves with incoming parts to maintain organized inventory. Assisted customers in finding specific parts needed for repairs for customers when they came in.
• Delivered auto parts to O'Reilly Auto Parts customers and repair shops
• Loaded and unloaded parts from delivery vehicles
• Verified invoices and matched orders before delivery

• Operated cash register efficiently during busy hours. Assisted customers in flooring, paint, and hardware departments, providing product knowledge and support. Facilitated sales of custom doors, helping customers select options that met their needs.
• Assisted customers in Home Depot aisles with product selection and project questions.
• Operated cash register and processed purchases, returns, and exchanges.
• Stocked shelves and organized Home Depot merchandise by department and category.