Rebecca Thompson
CHESTER,SC
Summary
Dedicated Patient Care Coordinator with proven skills in care coordination, patient scheduling, and regulatory compliance. Focused on enhancing patient satisfaction and ensuring timely delivery of quality healthcare services.
Overview
23
23
years of professional experience
Work History
Patient Care Coordinator
Levine Cancer Institute
Rock Hill, SC
08.2002 - 10.2025
- Coordinated patient care services with medical team, ensuring timely delivery of quality care.
- Collaborated with healthcare teams to ensure seamless patient care delivery.
- Managed patient intake processes and maintained accurate medical records.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled appointments for patients and coordinated follow-up visits.
- Coordinated patient scheduling for oncology appointments and treatments.
- Coordinated patient referrals to specialists and other healthcare services.
- Liaised with patients, doctors, and staff, assessing medical charts to enhance communication and interaction.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Resolved patient concerns and complaints promptly and empathetically, improving patient satisfaction.
- Provided emotional support and counseling to patients during difficult times.
- Adapted quickly to changes in patient care practices, ensuring continuity of care.
- Responded promptly to any emergency situations that arose within the facility.
- Assured regulatory compliance and professionalism across patient service.
- Assisted in training new staff on patient care protocols and systems used.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Received and routed care team messages and documents to appropriate staff.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Education
High School Diploma -
Chester High School
Chester, SC05-1981
Skills
- Care coordination
- Appointment coordination
- Scheduling
- Appointment scheduling
- Insurance authorization
- Electronic health records
- Clinical documentation
- Medical terminology
- Medical filing systems
- Medical record requests
- Regulatory compliance
- Regulatory adherence
- Records management
- Healthcare documentation
- Confidentiality adherence
- HIPAA adherence
- Interdisciplinary collaboration
- Cross-functional teamwork
- Organizational management
- Detail orientation
- Clear communication
- Verbal communication
- Patient experience
- Appointment coordination
- Organizational management
Timeline
Patient Care Coordinator
Levine Cancer Institute
08.2002 - 10.2025
High School Diploma -
Chester High School