Kathya Lucero
Rosenberg,TX
Summary
Dedicated Patient Care Coordinator with proven skills in appointment scheduling, records management, and enhancing patient experiences. Committed to driving efficient care delivery and effective communication.
Overview
1
1
Language
1
1
Certification
15
15
years of professional experience
Work History
Patient Care Coordinator
Houston Liver Institute
Houston, Tx
01.2026 - Current
- Coordinated patient appointments, ensuring timely follow-up and effective communication with healthcare teams.
- Assisted patients in navigating insurance processes, enhancing understanding of coverage options and benefits.
- Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
- Supported clinical staff during patient intake, streamlining workflow and improving overall efficiency in care delivery.
Visit Cooordinator
Catalyst Neuromedical Center
Redding, CA
09.2023 - 09.2024
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Facilitated communication between medical staff and patients to enhance care coordination.
- Assisted in developing patient education materials to improve understanding of treatment options.
- Managed electronic health records for accurate documentation and compliance with regulatory standards.
Screener
Memorial Hermann Hospital
Sugar Land, TX
01.2021 - 05.2022
- Conducted patient screenings to ensure compliance with hospital protocols and safety regulations.
- Collaborated with medical staff to streamline patient intake processes and improve overall efficiency.
- Utilized electronic health record systems for accurate data entry and patient tracking.
- Assisted in training new screeners on best practices and operational procedures.
Assistant Director
Greatwood Montessori School
Sugar Land, TX
06.2016 - 01.2020
- Facilitated professional development workshops for staff, promoting effective teaching strategies and collaboration.
- Mentored teaching staff, providing guidance on best practices in early childhood education and child development.
- Developed and implemented curriculum enhancements to foster student engagement and learning outcomes.
- Coordinated daily operations, ensuring smooth functioning of classroom environments and adherence to program standards.
Lead Teacher
Kids 'R' Kids
Sugar Land, TX
09.2014 - 06.2016
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Collaborated with staff to design curriculum that aligns with developmental standards and educational goals.
- Fostered a positive learning environment through effective communication with students and parents.
- Mentored and trained new educators to enhance classroom management techniques.
Sales Associate
Agaci Store
Houston, TX
03.2014 - 08.2014
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Resolved customer complaints efficiently, improving overall satisfaction ratings in the store.
- Collaborated with team members to execute promotional events and visual merchandising displays.
- Maintained a clean and organized sales floor to create an inviting shopping environment.
Sales Associate
Charlotte Russe
Houston, TX
03.2012 - 03.2014
- Enhanced customer experience through personalized service and product recommendations.
- Conducted sales transactions accurately using point-of-sale systems and cash handling procedures.
- Trained new associates on sales techniques, store policies, and customer engagement strategies.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
Education
High School Diploma -
BF Terry
Rosenberg, TX05-2012
Skills
- Patient care coordination
- Appointment scheduling
- Organizational management
- Appointment coordination
- Customer relations
- Patient communication
- Scheduling
- Care coordination
- Organizational skills
- Customer service
- Patient relations
- Verbal and written communication
- Critical thinking skills
Certification
- Certified [Certified Fibro Scan Tech], [Houston Liver Institute] - [January 2026]
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Houston Liver Institute
01.2026 - Current
Visit Cooordinator
Catalyst Neuromedical Center
09.2023 - 09.2024
Screener
Memorial Hermann Hospital
01.2021 - 05.2022
Assistant Director
Greatwood Montessori School
06.2016 - 01.2020
Lead Teacher
Kids 'R' Kids
09.2014 - 06.2016
Sales Associate
Agaci Store
03.2014 - 08.2014
Sales Associate
Charlotte Russe
03.2012 - 03.2014
High School Diploma -
BF Terry