Bretanny Charles

• Managed confidential documentation and maintain accurate case records in compliance with regulatory standards.
• Served as liaison between individuals providers, and internal teams to ensure clear communication of requirements and next steps
• Addressed payer-related or documentation discrepancies and escalate complex matters appropriately
• Monitored drug compliance ans systematically reported adverse events to support effective pharmacy care management
• Participate in the administration of pharmacy care plans for patients while addressing any payer-related issues and facilitating continuous improvements by identifying areas of opportunity
• Exercised sound judgement when handling confidential personnel and medical information
• Recognized for strong performance and quick learning abilities, earning a promotion to learn about 10+ medications
• Managed scheduling and logistics for patient appointments and follow-up procedures.
• Coordinated patient care plans with healthcare providers to ensure continuity of services.

Managed high-volume inbound and outbound communications while maintaining confidentiality and regulatory compliance

• Reviewed documentation and assessed eligibility requirements to ensure accurate case processing
• Interacted telephonically with members and ensured information confidentiality while maintaining accurate and complete records as per regulatory accreditation requirements
• Managed sensitive and confidential documentation in compliance with HIPAA and regulatory requirements
• Exercised sound judgement when handling confidential personnel and medical information
• Supported cross-functional teams by researching and resolving documentation discrepancies

• Provided proactive intake support, including preparing patient charts, obtaining insurance information, explaining service costs, and processing incoming payments
• Processed insurance claims and verified coverage to ensure accurate reimbursement
• Maintained and updated confidential records, ensuring accuracy and regulatory compliance
• Maintained and updated system records with high accuracy while ensuring confidentiality
• Experience working within structured system databases to maintain accurate employee or patient records
• Managed patient records using electronic health record systems, ensuring accuracy and compliance.
• Served as a liason between stakeholders to ensure clear communication . policy adherence, and timely resolution of documentation requirements
• Managed sensitive and confidential documentation in compliance with HIPAA and regulatory requirementd

• Assisted the Physical Therapist by observing approximately 50 patients per shift to report treatment progress and concerns
• Helped patients with modalities, treatment, and therapeutic exercises in accordance with unique care plans
• Prepared treatment areas before sessions by setting up, cleaning, and disinfecting the equipment before every use

• Prepared 30 - 50 patients for therapy sessions by setting up modalities, exercise equipment, and treatment areas
• Monitored patients during therapy activities and reported changes in condition, tolerance, or response to treatment
• Restocked supplies, refilled containers, and organized therapy carts to ensure efficient clinical operations
• Maintained organized and compliant documentation within a structured clinical environment
• Monitored and reported case updates to ensure continuity and accuracy
• Assisted in maintaining accurate treatment documentation and organized case files
• Supported operational efficiency through detailed record maintenance

• Headed a team of 10 Sales Associates, including handling rotations while promoting the use of customer book, rewards programs, and customer capture sign-ups to drive higher repeat business
• Enriched customer experiences through efficient cash register services by staying current on policies regarding payments, coupons, returns, and exchanges
• Supervised receipt and dispatch processes , coordinating daily replenishment of merchandise and conducting thorough physical inventory checks
• Led sales team to exceed quarterly goals through effective training and performance management.
• Developed and implemented strategic sales initiatives to enhance customer engagement and retention.

• Enhanced customer satisfaction through personalized service and product knowledge.
• Managed inventory levels, ensuring optimal stock availability and accuracy.
• Trained over 5 new sales associates on company policies and effective sales techniques.
• Analyzed customer feedback to identify trends and improve service offerings.
• Supervised team operations while ensuring adherence to company policies and procedures
• Managed scheduling and administrative documentation for team members
• Exercised discretion when handling personnel-related matters