NATALIE GEIGER
Bloomington
Summary
Reliable and adaptable Patient Care Coordinator with extensive experience in administrative operations, patient/client relations, and records management. Proven track record of managing high-volume schedules, and maintaining compliance standards (HIPAA). Dedicated to delivering exceptional customer service and optimizing daily operational efficiency.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Park Pediatric Dentistry
Plainfield
07.2024 - Current
- Acted as primary point of contact between patients, families, and medical staff, streamlining communications and facilitating timely correspondence.
- Managed high-volume appointment scheduling via phone and in person, optimizing provider capacity and enhancing patient satisfaction.
- Records Management: Compile, record, and maintain electronic health records (EHR) and charts with high accuracy and efficiency.
- Compliance & Verification: Verify insurance eligibility, process medical/financial documentation, and enforce strict HIPAA confidentiality guidelines.
Revenue Cycle System Services Associate
IU Health Bloomington Hospital
Bloomington
01.2022 - 06.2024
- Front Desk & Intake Operations: Coordinated patient flow and front desk registration, ensuring efficient check-in/check-out procedures.
- Data Entry & Accuracy: Entered critical patient registration details into digital systems, achieving high accuracy and speed.
- Conflict Resolution & Support: Delivered high-touch customer support, resolving complex patient inquiries and interpersonal conflicts to enhance patient satisfaction.
Expanded Functions Dental Assistant
Bloomington Pediatric Dentistry
Bloomington
09.2008 - 01.2022
- Educated patients and parents on treatment necessities and procedures, fostering transparency and reducing anxiety.
- Documentation: Recorded detailed treatment information, charted patient histories, and updated computerized database records.
- Ensured compliance with patient privacy standards, contributing to trust and satisfaction among patients.
Education
Bachelor of Science - General Studies
Indiana University Purdue University
Dental Assisting Program -
Indiana University School of Dentistry
Skills
- Patient Care Coordination
- Patient Management Systems
- HIPAA Compliance
- Data Management
- Scheduling & Registration
- Document Management
- Patient / Client Advocacy
- Patient communication
- Customer Service
- HIPAA compliance
- Time management
- Conflict Resolution
- Team collaboration
- Relationship Building
- HIPAA compliance
- HIPAA compliance
Personal Information
Title: Patient Care Coordinator
Timeline
Patient Care Coordinator
Park Pediatric Dentistry
07.2024 - Current
Revenue Cycle System Services Associate
IU Health Bloomington Hospital
01.2022 - 06.2024
Expanded Functions Dental Assistant
Bloomington Pediatric Dentistry
09.2008 - 01.2022
Bachelor of Science - General Studies
Indiana University Purdue University
Dental Assisting Program -
Indiana University School of Dentistry