Jan-Marie Jones
New York,NY
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Optum Per Diem
Brooklyn, NY
07.2022 - Current
- Exercise effective oral and written communication with healthcare professionals, patients and their advocates.
- Triage patients by obtaining vitals and synopsis of symptoms prior to doctors examination.
- Utilize EPIC software to document and track patient information. Collect co-payments, past due balances and insurance verification.
- Obtained informed consent, up to date insurance, HIPPA, and payment documentation from patients and filed in system.
- Assist in scheduling new patient appointments by triaging appropriate department and physician.
- Active BLS certification.
Credentialing Coordinator
Eteam Staffing: New York City Health & Hospitals
New York, New York
08.2023 - 09.2024
- Used CAQH and Cactus to maintain facility databases containing physician records, files and credentialing documents.
- Performed primary source verifications such as criminal histories, licenses and board certifications.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Maintained detailed database of compliance data, activities and actions taken.
- Kept close tabs on documentation expiration dates, communicating with correct personnel to submit files prior to expiration.
Test and Trace Monitor
Equity Staffing: NYC Health and Hospitals
New York, NY
06.2020 - 05.2022
- Monitor positive cases and contacts for the duration of quarantine period.
- Leveraged Salesforce to input and compile data gathered from various sources.
- Work with community engagement specialist to provide necessities such as hotel reservations, food and medications deliveries, in addition to well packages containing mask, thermometers, hand sanitizers and more.
- Communicate with patients regarding continuing care and discuss quarantine plans with family members and guardians.
- Communicated with clients and families in professional and respectful manner, effectively building relationships.
- Intervened in cases that warranted it, escalating to supervisor and nurses line when clients wished to leave isolation prior to quarantine end date.
Milieu Counselor / DSP Worker
Jewish Board of Children and Family Services
New York, NY
06.2017 - 08.2020
- Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, physical, substance abuse.
- Helped patients learn to live independently or reintegrate into society, assist them with day-to-day activities and be a role model for positive interpersonal relationships with others.
- Performed daily paperwork, related to safety checks, room checks, head count, and room searches, as assigned, in order to document all necessary facts and provide accurate records for each resident.
- Worked with adolescent population ages 7 - 16 years of age (Ittleson School)
- Supervised medication administration, personal hygiene and other activities of daily living..
- Monitored client's well-being, safety and comfort under physician direction.
Passport Specialist / Cashiering
CGI: NYC Passport Agency
New York, New York
12.2017 - 01.2020
- Received and examined Passport application including applications for amendments, replacements of mutilated, lost or stolen passports.
- Review applications for completeness, signature, authenticity of documents, citizenship of applicants and verification of the identity of the applicant.
- Type/email correspondences requesting additional information or documents. Issued denials based on standards set forth by Dept. of State and USCIS.
- Quality control: Check data on passports, determine photo quality, and acceptability of passport quality.
- Reported daily averages and shortages to the operations department. Confirming balances of all machines by end of business.
- Rotate to the public counter to accept and execute applications for processing.
- Provide technical guidance to junior specialist and trained them in various departments of the agency.
Community Service Internship Coordinator
Fedcap Rehabilitation Services
Bronx, NY
08.2016 - 09.2017
- Facilitated workshops focusing on topics such as resume writing and interviewing skills.
- Developed relationships with local businesses to increase volunteer recruitment efforts within the community.
- Connected individuals with relevant community resources and coordinated referrals.
- Performed assessments to determine individual limitations and strengths.
- Evaluated intern performance and reported feedback to the management team.
Sr. Case Manager
AIMES Enterprises Inc.
Forest Hills, NY
06.2008 - 11.2015
- Conducted detailed interviews and maintained meticulous documentation.
- Secured doctors availability for testimonies and fee agreements.
- Scheduled independent medical examinations for city and state workers compensation cases.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Transitioned clients to different providers based on progress or needs.
Education
Certificate - Certified Medical Assistant
ABC Training Center
The Bronx, NYOSHA 10 - OSHA 10hr General Maintenance
Occupational Safety and Health Administration
New York, NYCertification - Computer Office Specialist
Global Business Institute
New York, NYHigh School Diploma - HS Diploma
Theodore Roosevelt High School
Bronx, NYSkills
Microsoft Office, Excel, Word
Salesforce
40 wpm
Data entry
EPIC
Filing and Recordkeeping
Medical Data Collection
HIPAA Compliance
Patient Care Coordination
Insurance Verification
License Verification
Violations and Infractions
CPR Certified
Database Management
Certification
- CMA - Certified Medical Assistant
- CET - EKG Technician
- PT - Phlebotomy Technician
- Basic Life Support (Active)
Timeline
Credentialing Coordinator
Eteam Staffing: New York City Health & Hospitals
08.2023 - 09.2024
Patient Care Coordinator
Optum Per Diem
07.2022 - Current
Test and Trace Monitor
Equity Staffing: NYC Health and Hospitals
06.2020 - 05.2022
Passport Specialist / Cashiering
CGI: NYC Passport Agency
12.2017 - 01.2020
Milieu Counselor / DSP Worker
Jewish Board of Children and Family Services
06.2017 - 08.2020
Community Service Internship Coordinator
Fedcap Rehabilitation Services
08.2016 - 09.2017
Sr. Case Manager
AIMES Enterprises Inc.
06.2008 - 11.2015
Certificate - Certified Medical Assistant
ABC Training Center
OSHA 10 - OSHA 10hr General Maintenance
Occupational Safety and Health Administration
Certification - Computer Office Specialist
Global Business Institute
High School Diploma - HS Diploma
Theodore Roosevelt High School