Farendy Jean Baptiste
Fort Lauderdale,FL
Summary
I have great customer service. A knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries, and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures, and standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
VITAS Healthcare
Fort Lauderdale, FL
04.2022 - Current
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from a hospital or clinic setting.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Compiled information from patients, caregivers, or family members to identify care concerns.
- Provided emotional support and counseling to patients during difficult times.
- Troubleshoot and resolve complex customer service issues to enhance the patient and family experience.
- Received patient inquiries or complaints and directed them to appropriate medical staff members.
- Identified potential problems and patient care trends.
Cashier and Trainer
CoConut Creek Casino
Fort Lauderdale, FL
09.2021 - 03.2022
- Collected payments and provided accurate change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained work area and kept cash drawer organized.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
Cashier/Customer Service
HMSHost
Fort Lauderdale, FL
04.2018 - 02.2020
- I greet the customers, taking their orders.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Cashier and Cook
Wendy's (Saren Restaurants, Inc.)
Fort Lauderdale, FL
05.2017 - 04.2018
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Greeted customers promptly and responded to questions.
- Collected payments and provided accurate change.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
Nursing
Arizona College of Nursing
Fort Lauderdale, FL08-2024
Associate in Arts (AA) in Health Science -
Broward College
05.2021
High school or equivalent -
Saint Pierre Claver
07.2016
Skills
- Bilingual (10 years)
- Customer Service
- Customer Care
- Customer Support
- Food Service
- Medical Terminology
- Cashiering
- HIPAA
- Anatomy Knowledge
- Patient Relations
- Interdepartmental Collaboration
- Database Coordination
- HIPAA Compliance
- Patient Care Coordination
- Program Oversight
- Verbal and Written Communication
- Creative Problem-Solving
- Patient Registration
- Patient Documentation
- Critical Thinking Skills
Certification
Food Handler Certification,BLS certification
Languages
English
Professional
French
Professional
Creole
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Patient Care Coordinator
VITAS Healthcare
04.2022 - Current
Cashier and Trainer
CoConut Creek Casino
09.2021 - 03.2022
Cashier/Customer Service
HMSHost
04.2018 - 02.2020
Cashier and Cook
Wendy's (Saren Restaurants, Inc.)
05.2017 - 04.2018
Nursing
Arizona College of Nursing
Associate in Arts (AA) in Health Science -
Broward College
High school or equivalent -
Saint Pierre Claver