Sabrin I Prima
Bellevue
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Swedish Primary Care
07.2022 - Current
- Perform analytical and data entry task. Scan necessary documents into patient charts.
- Answer phone calls, mychart messages and questions regarding visits and precautions.
- Ensure compliance with professional standards and regulatory requirements.
- Meet with patients and families regarding treatments, procedures, medications, and continuing care.
- Work as a team player to ensure each patient receives the best service possible and assist care team with setting goals for quality assurance and best practices.
Patient Representative
Overlake Hospital
12.2021 - 07.2022
- Rebill insurance, prepare/send statements; collect payments from patients and help with financial assistance
- Assist patients with billing concerns/issues by phone; Collect patient demographic information
- Collect, post, and manage patient account payments, and prepare/submit claims forms to insurance companies and other third-party payers; Perform insurance verification, pre-certification, pre-authorization
Medical Biller and Client Representative
Friends of Youth
08.2021 - 12.2021
- Upheld compliance with clinic policies and federal regulations such as HIPAA
- Collected, posted, and managed patient account payments, and prepared/submitted claims forms to insurance companies and other third-party payers; Performed insurance verification, pre-certification, pre-authorization
- Input charges, payments and adjustments to computerized system or post to manual records and collect payment from patient at time of services, prepare payment claim, and make payment deposits
Front Administration
The Evergreen Clinic
06.2021 - 08.2021
- Greeted/checked in patients; collected personal, medical, and insurance information
- Scheduled and verified patient appointments, scheduled appointments with care providers
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays
Manager
Children's Place, North Bend Premium Outlet
04.2016 - 07.2020
- Maintained statistical and financial records; recruited, trained, supervised and appraising staff
- Opened/closed cash registers- processed payments (cash, check, credit card, coupons)
- Greeted and helped customers; Provided information regarding store policies, coupons, and discounts
Education
Bachelor of Applied Science Degree - Healthcare Informatics
Bellevue College
Bellevue, WA12-2023
Associate Degree - Allied Health
Bellevue College
Bellevue, WA01.2021
Certificate - Medical Billing and Coding
Bellevue College
Bellevue, WA01.2021
Certificate - Medical Administrative Assistant
Bellevue College
Bellevue, WA01.2020
Skills
- Able to describe (SBAR, SIPOC formatting) and analyze healthcare data to optimize healthcare services; Skilled at gathering data and developing effective information systems and procedures
- Developed knowledge and competency with EMRs (EPIC, Kronos, Cerner, Practice Fusion, Pimsy, Credible)
- Proficiency on Microsoft Office Suite (Word, Excel, PPT, Outlook, SharePoint); data entry (50 WPM)
- Expertise in ICD-9 and ICD-10, CPT, HCPCS coding and knowledge of CMS1500 form
- Proven ability to effectively communicate with diverse individuals through direct public service background; Bilingual in Bengali and English; conversational Hindi
- Over 5 years’ successful experience working with the public in customer service roles and 4 years in leadership role
- Knowledge of HIPPA regulations and competent in maintaining patient privacy and using discretion
- Detail oriented; Excellent time management and task prioritization abilities; Consistently meets goals and deadlines
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care coordination
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient education
- Patient safety
- Documentation
- Patient registration
- Filing and recordkeeping
- Relationship building
- Office administration
- Payment collection
- Care planning
- Creative problem solving
- Policy compliance
- New hire training
- Insurance practices
- Strategic planning
- Patient assessment
- Patient flow management
- Patient outreach and Follow-up
- Cross-functional teamwork
- Multitasking
- Healthcare documentation
- Medical record requests
- Billing statement processing
- Patient satisfaction
- Calm and effective under pressure
- Punctual and hardworking
- Administrative and office support
- Reliability and dedication
- Registration and scheduling
- Documenting and recording information
- Caring and empathetic
- Insurance verifying
- Document filing
- Patient intake
- Conflict resolution
- Multi-line telephone systems
- Insurance authorizations
- Schedule coordination
- Outbound calling
- Professional bedside manner
- Patient needs assessment and referral
- Payment calculation
- Providing information and resources
- Claims processing
- Claims handling and coverage verification
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Elementary
Timeline
Patient Care Coordinator
Swedish Primary Care
07.2022 - Current
Patient Representative
Overlake Hospital
12.2021 - 07.2022
Medical Biller and Client Representative
Friends of Youth
08.2021 - 12.2021
Front Administration
The Evergreen Clinic
06.2021 - 08.2021
Manager
Children's Place, North Bend Premium Outlet
04.2016 - 07.2020
Associate Degree - Allied Health
Bellevue College
Certificate - Medical Billing and Coding
Bellevue College
Certificate - Medical Administrative Assistant
Bellevue College
Bachelor of Applied Science Degree - Healthcare Informatics
Bellevue College