Dayana Zelaya
Elizabeth,NJ
Summary
Dedicated and experienced healthcare professional with over 10 years in fast-paced medical environments, including Surgery Centers, pediatrics, and internal medicine. Skilled in staff training, scheduling, and customer service improvement, with a strong ability to lead through high-volume, high-pressure situations. Known for being detail-oriented, punctual, and proactive in learning new skills and embracing challenges that drive growth. Committed to supporting both staff and physicians in delivering exceptional healthcare experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Optum Pediatrics
Rutherford, NJ
03.2017 - Current
- Register Patients using Epic EMR, update demographic and insurance information and verify coverage using platforms such as navinet, availity, clearance, Humana and UHC Provider.
- Collecting Copayments and informing patients of existing balances.
- Checking out patients, making future appointments, Create electronic referrals.
- Answer the phone to take messages or redirect calls to the appropriate department, calling patients to confirm appointments.
- Managed medical records and ensured compliance with HIPAA regulations for patient confidentiality.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Handle patients questions, concerns and complaints in a professional and timely matter.
Medical assistant
Advanced Surgery Center LLC
Fairview, NJ
03.2015 - 01.2017
- Coordinate and schedule surgical procedures, including communicating with surgical centers and confirming appointments with patients
- Authorize medical refills and relay prescription information to pharmacies in coordination with providers.
- Perform administrative duties including answering multi line phones, managing documentation and daily reporting.
- Evaluate work of staff, provide necessary training, guidance and motivation to staff.
- Verify patient demographics, medical history, chief complaints.
- Accurately obtain and document patient vital signs.
Education
Medical assistant Certification - undefined
Institute of science and technology
High school Diploma - undefined
Union City High School
Skills
- Bilingual Proficient in English and Spanish
- Proficient Epic, Word, Excel software
- Detail oriented, quick learner, and reliable
- Excellent Leadership Skills
- 10 Years of Medical Office Experience
Certification
- Medical Assistant certification
- EKG Support
- Phlebotomy Procedures
Timeline
Patient Care Coordinator
Optum Pediatrics
03.2017 - Current
Medical assistant
Advanced Surgery Center LLC
03.2015 - 01.2017
Medical assistant Certification - undefined
Institute of science and technology
High school Diploma - undefined
Union City High School