Denise Deleon
PT of the City Physical Therapy
Brooklyn,New York
3
years of professional experience
Developed exceptional communication and organizational skills in healthcare setting. Seeking to transition into new field where these skills can be effectively applied and further developed.
Work History
Patient Care Coordinator
1 Year 5 Months- Checked in and out existing patients, scheduled upcoming appointments through WebPT system to ensure seamless patient flow.
- Interview new patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Collected referrals, copayments, and fees using electronic health records system.
- Book eligible patients' transportation services for upcoming appointments.
- Operate telephone system to communicate with company's back office as well as provide information, or schedule appointments from incoming patient calls.
- Encouraged patient feedback through surveys after each visit and prompted Google Reviews to enhance service quality.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between patients and physical therapy staff to enhance workflow efficiency.
Payroll Specialist
6 Months- Processed duty sheets and sick leave requests, ensuring accuracy and compliance.
- Delivered responsive customer service by managing high volumes of phone inquiries.
- Processed and maintained W-4 and Direct Deposit information.
- Provided excellent customer service by answering and routing high volumes of phone calls.
- Enhanced caregivers' motivation through regular communication and support. to fulfill timesheets in a timely fashion.
- Navigated complex discussions with caregivers regarding pay, fostering understanding and resolution.
Barista
2 Months- Communicated Italian-named flavors and family business history to diverse customers; enhanced customer service through tailored recommendations, fostering customer satisfaction and loyalty.
- Managed busy periods, including evening rushes, by multitasking and prioritizing orders for prompt service.
- Maintained a clean and organized workspace, including daily cleaning routines and restocking inventory to keep the coffee and gelato bar running smoothly.
Education
Bachelor of Arts - English
Skills
Experience with EHR systems (WebPT)
Proficient in Microsoft Office
Bilingual communication (English & Spanish)
Patient scheduling
Effective communication/ critical thinking
Organizational management
Affiliations
- Executive Board Member
- Caribbean Student Association
Timeline
Patient Care Coordinator
PT of the City Physical Therapy
03.2025 - CurrentRead More
Payroll Specialist
Heart to Heart Home Care
04.2024 - 10.2024Read More
Barista
Gelateria Gentile - Williamsburg
06.2023 - 08.2023Read More
State University of New York At Oswego
Bachelor of Arts from English
Read More