Wendy Lopez
Freeport,NY
Summary
Experienced medical receptionist seeking a position that will allow me to demonstrate my vast range of administrative and clinical skills, while working closely with people.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
Ophthalmic Consultants of Long Island
Mineola, NY
08.2016 - 04.2020
- Greet Patients and fill in their insurance and demographics in the MIS System
- Answer phones for carry out and schedule appointments
- Review status of the waiting room on a schedule basic
- Schedule patient for follow up appointment
- Communicate with proper employees about patient's arrival
- Handled cash and checks
- Provide patient with procedure for requesting medical records
- Work with Insurances Company to get patient authorization approvals for procedures.
Patient Care Coordinator
All Metro Home Health Care
Lynbrook, NY
03.2015 - 07.2016
- Maintain staffing operation across the board
- Obtain daily staff requests and fill them efficiently
- Uphold accurate system for tracking staff over a variety of shifts
- Coordinate staff to meet the organization's requirements
- Monitor overtime accumulation and attendance of employees
- Assist human resource department with interviews and orientations
- Maintain scheduled for rotating staff
- Secure coverage for vacancy staff
- Work with the payroll manager to verify payroll accuracy
- Processed employee vacation request
- Ensured complete records off all patient interactions including complaints.
Receptionist
Metropolitan Diagnostic Imaging
Garden City, NY
12.2005 - 05.2014
- Schedule appointments for test such as CT’S, MRI’S, MRA’S, X-ray’s, Mammography’s and Bone Density Scans
- Verify test ordered by physicians
- Verify insurance coverage
- Work front desk switchboard
- Provide account balances to patients
- Provide instructions to patients as to what needs to be done prior to testing.
Department Manager
Blooming Floor Inc.
Rockville Center, NY
04.2000 - 12.2004
- Manage and delegate all daily tasks for the department
- Deal with vendors and warehouses to ensure in stock
- Finalized and processed claims for the store
- Manage all operations, including opening and closing store, sales, merchandising, displays, cash control, and inventory control
- Maintain inventories clean, well-stocked and staff focused on courtesy and helpfulness.
Secretary
Flores Public Relations INC
Hempstead, NY
03.2002 - 04.2004
- Interact with insurance companies regarding customer’s property damage
- Process claim reports and fill No-Fault applications and disability forms
- Answering phone, taking messages, filing, and copying, faxing, and general duties.
Education
Nassau Community College
Garden City, NY01.2008
LI Educational Opportunity Center (SUNY)
Hempstead, NY05.2002
Skills
- Bilingual
- Spanish
- English
- Energetic
- Motivated
- Dedicated
- Organized
- Efficient
- Precise
- Strong communication skills
- Motivated hard worker
- High energy
- Highly efficient
- Maintaining correspondence records
- Filing system
- Expertise in customer service
- Phone skills
- Ability to multi-task
- Strong interpersonal skills
- Friendly
- Positive work environment
- Working with people
- Supervising
- Motivating staff
- Coordinating multiple projects
- Meeting deadlines under pressure
- Understanding bottom-line priorities
- Customer satisfaction
- Knowledge of Windows
- MS Words
- Word Perfect
- Photo Shop
- Internet Explorer
- Appointment Scheduling
- Insurance Verification
- HIPAA Compliance
- Database coordination
- Payment Collection
- Meeting Preparation
- Patient Education
- Program Oversight
- Claims Processing
- Office Administration
- Patient Care Coordination
- Patient Flow Management
- Inventory Management
- New Hire Training
- Organizational standards
- Interdepartmental Collaboration
- Insurance Practices
- Documentation
- Quality Assurance
- Patient documentation
- Creative Problem-Solving
- Proficient in [Software]
- Patient Outreach and Follow-Up
- Patient Care
- Attention to Detail
- Relationship Building
- Scheduling
- Patient Registration
Abilitiesskills
- Bilingual: Spanish and English
- Energetic, motivated, and dedicated.
- Organized, efficient, and precise-strong communication skills.
- Motivated hard worker with high energy who enjoys a challenge.
- Highly efficient in maintaining correspondence records and filing system.
- Expertise in customer service, phone skills, and good ability to multi-task.
- Strong interpersonal skills, friendly, foster a positive work environment.
- Highly adapt at working with people.
- Able to effectively supervise and motivate staff to high performance levels.
- Able to coordinate multiple projects and meet deadline under pressure.
- Understand bottom-line priorities and the importance of customer satisfaction
- Knowledge of Windows, MS Words, Word Perfect, Photo Shop, Internet Explorer.
Timeline
Patient Care Coordinator
Ophthalmic Consultants of Long Island
08.2016 - 04.2020
Patient Care Coordinator
All Metro Home Health Care
03.2015 - 07.2016
Receptionist
Metropolitan Diagnostic Imaging
12.2005 - 05.2014
Secretary
Flores Public Relations INC
03.2002 - 04.2004
Department Manager
Blooming Floor Inc.
04.2000 - 12.2004
Nassau Community College
LI Educational Opportunity Center (SUNY)