Erika Guerrero
El Paso,TX
Summary
Compassionate Patient Care Coordinator with a focus on goal setting and cross-functional teamwork. Expertise in managing sensitive information and delivering exceptional patient experiences, ensuring adherence to HIPAA guidelines.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Wellmed Medical Group
El Paso, TX
06.2013 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Facilitated communication between healthcare providers and patients to enhance care delivery.
- Trained new staff on patient management protocols and software usage for operational efficiency.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Delivered excellent patient experiences and direct care.
- Greeted and assisted patients with check-in procedures.
- I coordinated clinic events
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
High School Diploma -
Stephen F Austin
El Paso, TXSkills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Attention to detail
- Insurance verification
- Patient education
- Goal setting
- Cross-functional teamwork
- Bilingual
Languages
Spanish
Professional Working
Timeline
Patient Care Coordinator
Wellmed Medical Group
06.2013 - Current
High School Diploma -
Stephen F Austin