Nancy Mendez
Panorama City,CA
Summary
Experienced customer service professional skilled in handling inquiries, resolving complaints, and supporting customers with empathy and professionalism. Proven ability to manage high-volume interactions, de-escalate concerns, and maintain customer satisfaction while adhering to company policies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Providence St. Joseph Medical Center
Burbank, California
01.2023 - Current
- Coordinated patient appointments and managed scheduling for multiple departments.
- Communicated with patients to gather medical histories and update records.
- Assisted healthcare providers with patient inquiries and care coordination tasks.
- Collaborated with insurance companies to verify coverage and benefits.
- Organized follow-up care and referrals to specialist providers as needed.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Senior Medical Receptionist
MISSION CITY COMMUNITY NETWORK
Panorama City, CA
01.2019 - 01.2023
- Handled complex or escalated patient cases, ensuring timely and accurate resolution. Provided guidance, training, and support to junior representatives. Coordinated care-related services, including appointments, referrals, and medical equipment needs. Ensured compliance with HIPAA, company policies, and healthcare regulations, Maintained detailed and accurate documentation in electronic systems.
Technician/Customer Service
Johanson Dielectrics
01.2016 - 12.2018
- Input data using high quality computers .. shipping orders to clients. Using word processor and excel, power point
In Home Caregiver
IHSS ADULT SERVICES PROGRAM
Sylmar, CA
05.2013 - 01.2017
- Communicated effectively with families, nurses, and care teams. Maintained accurate daily care logs and documentation. Advocated for client needs with compassion and professionalism. Assisted clients with mobility and transferred them safely between locations.
Education
Addiction studies, counseling
Pierce College
Skills
- Microsoft Office
- Addiction Studies
- Counseling
- Filing
- Customer Service Skills
- Scheduling
- Receptionist
- Billing
- Dentrix
- Bilingual
- Front Desk
- Customer Service
- CPR
- Project Management
- Inventory
- Medical record management
- Insurance verification
- HIPAA compliance
- Appointment management
- Documentation accuracy
- Problem solving
- Attention to detail
- Patient records management
Certification
- Receptionist, Present, I have worked in an office for medical doctors. I worked both front and back office. I have at least 5 years experience as receptionist for medical 1 in dental field.
- Driver's License
Assessments
Receptionist - Proficient, 08/19, Using basic scheduling, attention to detail, and organizational skills in an office setting., https://share.indeedassessments.com/share_to_profile/744284f6825d019e552af8ef20b86f2feed53dc074545cb7
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Care Coordinator
Providence St. Joseph Medical Center
01.2023 - Current
Senior Medical Receptionist
MISSION CITY COMMUNITY NETWORK
01.2019 - 01.2023
Technician/Customer Service
Johanson Dielectrics
01.2016 - 12.2018
In Home Caregiver
IHSS ADULT SERVICES PROGRAM
05.2013 - 01.2017
Addiction studies, counseling
Pierce College