Angelica Bengochea
Orange Park,FL
Summary
Dynamic and bilingual professional with extensive experience in healthcare and finance. Excelled in office administration and project management, enhancing patient care and streamlining diagnostic processes. Proficient in Microsoft Office and skilled in payment negotiations, consistently achieving positive outcomes in high-stakes environments.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Alfa Dental Management
06.2023 - Current
- Handle calls regarding scheduling, medical records, prescriptions, insurance and other dental procedure questions.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
Client Focus Team and Collections Agent
Citibank
10.2022 - 06.2023
- Worked with clients to create debt repayment plan based on current financial condition.
- Processed payments and applied to customer balances.
- Handled setting up settlements for clients and taking escalation calls transferred from other departments.
Medical Imaging Assistant
Ascension St. Vincent
06.2018 - 10.2022
- Assisted in the training of new staff members, sharing valuable knowledge and expertise to support their professional growth within the medical imaging field.
- Promoted adherence to safety regulations by consistently following radiation protection guidelines when assisting with imaging procedures.
- Assisted radiologists and technicians, streamlining the diagnostic process for improved patient outcomes.
Education
Associate of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH03-2027
High School Diploma -
Junction City High School
Junction City, KS05-2015
Skills
- Proficient in most Microsoft Office programs (Excel, Word, PowerPoint, Outlook primarily)
- Office administration
- Payment arrangements & negotiation
- Bilingual in Spanish and English
- Data collection
- Project management
Timeline
Patient Care Coordinator
Alfa Dental Management
06.2023 - Current
Client Focus Team and Collections Agent
Citibank
10.2022 - 06.2023
Medical Imaging Assistant
Ascension St. Vincent
06.2018 - 10.2022
Associate of Science - Cyber Security
Southern New Hampshire University
High School Diploma -
Junction City High School
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