Summary
Overview
Work History
Education
Skills
Enjoy crafting and baking
Timeline
Generic

Christine Kelly

East Pittsburgh,PA

Summary

Skilled Patient Care Coordinator familiar with medical procedures. 3-year history managing working in busy healthcare setting. Comprehensive understanding of care spectrum and processes for care coordination. Energetic team-player experienced working in medical practice environment. Strong process management, customer service and communication skills. Hardworking Patient Care Coordinator bringing 3 years of experience in healthcare. Expertise includes practice administration and program management. Excellent consensus builder with successful record of reaching positive patient care solutions. Resourceful Patient Care Coordinator offering 3 years of progressive healthcare experience. Well-developed program management and administration skills. Dedicated Patient Care Coordinator successful at maintaining quality patient care. Strategic planner and analytical problem solver with 13 years in hospital and medical office healthcare environments. Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and communication and reduced correspondence backlogs. Excels at identifying client needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Patient Care Coordinator/Office Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in all aspects of my job.

Overview

13
13
years of professional experience

Work History

Patient Care Coordinator

R.W. Petruso Hearing And Audiology Center, INC.
Pittsburgh, United States
10.2019 - Current
  • Acted as main point of contact for patients, doctors and staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked with patients to schedule tests and appointments.
  • Completed documentation of care and transcribe doctor notes into computer system.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Maintained accurate and detailed inventories to keep sufficient supplies in the office.
  • Encouraged patients to schedule recommended tests and procedures.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Perform various clerical duties such as answering emails, copying, faxing and filing.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Resolved problems with communication to foster seamless services.
  • Maintain electronic billing of invoices and payments.

Lab Assistant

West Penn Hospital
Pittsburgh, PA
05.1986 - 01.1996
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Worked closely with lab staff on special projects.
  • Prepared specimens for testing and analysis.
  • Logged samples correctly into computerized tracking system.
  • Demonstrated competence in collecting lab samples for testing.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Assisted with ordering supplies and equipment.
  • Performed diagnostic and therapeutic laboratory procedures.
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Carefully reviewed test results for accuracy.

Education

High School Diploma -

Catholic Cent
Steubenville, OH
05.1982

Skills

  • Meeting Preparation
  • Registration and Scheduling
  • Articulate Communication
  • Time Management
  • Patient Care
  • Appointment Scheduling
  • Documenting and Recording Information
  • Inventory Management
  • Claim Processing
  • Calm and Effective Under Pressure
  • Office Administration
  • Caring and Empathetic
  • Patient Registration
  • Patient Care Coordination
  • Patient Needs Assessment and Referral
  • Providing Information and Resources
  • HIPAA Compliance
  • Organizational Standards
  • Customer Service
  • Gathering Information From Patients
  • Administrative and Office Support
  • Communicating to Patients and Families
  • Explaining Policy and Procedures
  • Resolving Problems
  • Insurance Verification
  • Database Search and Data Entry Skills
  • Patient Rapport
  • Payment Collection
  • Patient Confidentiality and Data Security
  • Benefits Explanations
  • Vendor Relationship Management
  • Patient Records Management
  • Medical History Documentation
  • Professional Relationships
  • Multi-Line Telephone Systems
  • Attention to Detail
  • Critical Thinking Skills
  • Clerical and Filing Support
  • Healthcare Regulations
  • Claims Handling and Coverage Verification
  • Forms and Spreadsheet Creation
  • Reminder Calls
  • Outbound Calling
  • Office Supplies and Inventory
  • Punctual and Hardworking
  • Billing Issue Resolution and Support
  • Filing
  • Data Entry
  • Building Rapport and Credibility
  • Financial Recordkeeping
  • Delinquent Accounts Monitoring

Enjoy crafting and baking

I enjoy doing various craft projects and taking craft classes. I also enjoy baking and I am a member of my church's Cookie Committee which provides baked good for various church functions.

Timeline

Patient Care Coordinator

R.W. Petruso Hearing And Audiology Center, INC.
10.2019 - Current

Lab Assistant

West Penn Hospital
05.1986 - 01.1996

High School Diploma -

Catholic Cent
Christine Kelly