Vernice Cunningham
Deerfield Beach
Summary
Demonstrated expertise in customer service by effectively addressing inquiries and resolving issues, which contributed to enhanced customer satisfaction. Successfully processed transactions with accuracy and efficiency, ensuring a seamless checkout experience. Maintained organized product displays and shelves, supporting a clean store environment while assisting in inventory management to optimize operational efficiency. Trained new associates on cash register operations and customer service protocols, fostering a collaborative team atmosphere.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Associate Cashier
Walgreens pharmacy
Pompano Beach
02.2001 - 02.2026
- Provided exceptional customer service by assisting with inquiries and resolving issues, enhancing overall customer satisfaction.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience for all customers.
- Maintained product displays and organized shelves, contributing to a clean and welcoming store environment.
- Assisted in inventory management by restocking shelves and tracking product availability, supporting operational efficiency.
- Trained new associates on cash register procedures and customer service best practices, fostering a collaborative team environment.
- Collaborated with team members to improve store layout and product placement, increasing customer engagement and sales.
- Engaged with customers to promote promotions and loyalty programs, enhancing customer retention and brand loyalty.
Education
Masters Degree - Business Administration/Human Resources
University of Phoenix
06.2007 - 08.2014
Skills
- Customer service
- Cash handling
- Transaction processing
- Inventory management
- Conflict resolution
- Product merchandising
- Team collaboration
- Training and development
- Checkout efficiency
- Customer inquiries
- Issue resolution
- Product availability tracking
- Staff mentoring
- Customer satisfaction
- Operational efficiency
- Cash register operations
- Reliability and punctuality
- Engagement strategy
- Store layout optimization
- Professional appearance
- Customer-focused mindset
- Cash handling expertise
- Team player mentality
- Upselling strategies
- Strong work ethic
- Patience and composure
- Calm demeanor
- Order coordination
- Refund handling
- Retail merchandising
Accomplishments
Customer service awards in 2018, for outstanding customer service and, in 2024 district award winner for committed to move joyful lives through customer service
References
References available upon request.
Timeline
Masters Degree - Business Administration/Human Resources
University of Phoenix
06.2007 - 08.2014
Customer Service Associate Cashier
Walgreens pharmacy
02.2001 - 02.2026