Aaron Curtis
Hamilton
Summary
Versatile professional skilled at offering clients easy-to-understand guidance and actionable advice. Takes on challenges with a resourceful and creative approach. Positively impacts all customer interactions and engineering efforts for supported products. Enthusiastic about anticipating professional needs and proactively identifying and resolving problems.
Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Counselor
SERV Behavioral Health System
08.2025 - Current
- Monitored resident progress, documenting observations and adjusting care strategies as necessary.
- Conducted regular safety assessments, ensuring adherence to health regulations and creating a secure living environment.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Supported residents in coping with emotions and fears through one-on-one sessions.
Operational Specialist/ Help Desk
Direct Focus Technology
08.2021 - Current
- Encourage and promote ideas aligned to business needs and benefits.
- Precisely collect, arrange, and input information into database system.
- Assist Microsoft customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Accurately tracked company equipment, tools and technology to manage inventory.
- Collect customer feedback and made business adjustments to improve retention and satisfaction.
- Communicate and collaborate with Microsoft as a gold partner.
- Demonstrate Problem Solving Skills and Patience when dealing with Frustrated Users.
WGM Intercultural Student Center
Ohio Christian University Trailblazers
08.2020 - 04.2021
- Engaged with students and visitors upon arrival at the Student Center.
- Ensured that Keynote Speakers enjoyed their stay at the University by connecting with them to make sure they felt comfortable.
- Hosted events i.e. Game nights, Meetings, Bible studies, and Cultural gatherings at the Student Center.
- Maintained the cleanliness in the Student Center on an ongoing basis.
- Proven ability to learn quickly, adapt to new situations, work well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed by cultivating interpersonal skills and building positive relationships with others.
Information Technology Help Desk Technician
Ohio Christian University Trailblazers
12.2019 - 04.2020
- Used ticketing systems to manage and process support actions and requests.
- Patiently assisted customers in identifying issues and explained solutions to restore service and functionality.
- Successfully managed high levels of call flow and responded to technical support needs in a friendly manner.
- Responded to customer inquiries and provided technical assistance over the phone to meet the customer's needs.
- Worked closely with Alumni and students by assisting them with resetting passwords, help them to log into their accounts, and troubleshoot technical issues.
Resident Assistant
Ohio Christian University Trailblazers
08.2018 - 05.2019
- Swiftly responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Proactively assisted residents in preparing for activity and social programs, coordinated activities and events to create safe, positive and inclusive environment.
- Established and enforced residence hall policies and quiet hours to establish a safe and respectful living environment.
- Peacefully mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues, student behavior and responded to disciplinary issues in accordance with established policies and enforced policies and safety standards through building and room rounds .
Education
Bachelor of Arts - Business And Managerial Economics
Ohio Christian University
Circleville, OH05.2021
Skills
- Leadership
- Effective Communication
- Problem Solving
- Role Modeling
- Empathy and Compassion
- Relationship Building
- Diversity and Inclusion
- Team Collaboration
- Residential Care
- Resident Supervision
Certification
- S.O.R.A Certificate
S.O.R.A
This certification states that I have successfully completed the amount of required New Jersey certified training to obtain a Security license.
Languages
English
Full Professional
Timeline
Residential Counselor
SERV Behavioral Health System
08.2025 - Current
Operational Specialist/ Help Desk
Direct Focus Technology
08.2021 - Current
WGM Intercultural Student Center
Ohio Christian University Trailblazers
08.2020 - 04.2021
Information Technology Help Desk Technician
Ohio Christian University Trailblazers
12.2019 - 04.2020
Resident Assistant
Ohio Christian University Trailblazers
08.2018 - 05.2019
Bachelor of Arts - Business And Managerial Economics
Ohio Christian University