Dynamic operations professional with a strong background in logistics and team training. Known for effective communication and mentoring, fostering high-performance teams that enhance productivity and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Logistics Manager
Academy Sports & Outdoors
Houston, Texas
10.2024 - 06.2026
Managed inventory levels to ensure product availability across all store locations.
Coordinated logistics operations for efficient distribution of merchandise and supplies.
Trained team members on best practices for inventory management and shipping processes.
Oversaw the execution of transportation schedules to meet customer demand efficiently.
Implemented new systems for tracking shipments and improving order accuracy.
Resolved logistical issues quickly to minimize disruptions in supply chain operations.
Worked collaboratively with customers and staff at various levels.
Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
Oversaw warehouse staff to ensure proper handling and storage of materials and products.
Resolved customer complaints related to shipping issues or delays in transit times.
Coordinated with suppliers to ensure timely deliveries of goods.
Created and enforced policies and procedures for entire logistics team.
Operations Manager
Academy Sports & Outdoors
Houston, Texas
03.2022 - 09.2024
Managed daily operations to ensure smooth workflow and efficiency.
Trained and mentored staff on best practices and operational procedures.
Coordinated scheduling to optimize labor resources and meet customer demands.
Developed and implemented process improvements to enhance productivity.
Analyzed operational data to identify trends and improve performance outcomes.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Managed scheduling, training and inventory control.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Built strong operational teams to meet process and production demands.
Senior Team Lead, Hardlines
Academy Sports & Outdoors
Houston, TX
10.2017 - 02.2022
Led a team to ensure product availability and visual merchandising standards.
Coordinated training programs to enhance employee performance and customer service skills.
Monitored inventory levels, ensuring timely restocking of merchandise on the sales floor.
Facilitated communication between departments to support sales initiatives and promotions.
Mentored team members on best practices for customer engagement and product knowledge.
Developed and implemented procedures to ensure consistency in workflow across the team.
Part time Hunting $ Fishing Team Member
Academy Sports & Outdoors
Houston, TX
09.2016 - 09.2017
Provided product knowledge to help customers make informed purchases.
Assisted customers in finding products and answering questions promptly.
Collaborated with team members to prepare for promotional events.
Stocked shelves and organized merchandise according to store standards.
Looked for ways to go above and beyond job requirements.