AARON S DIAS
The Bronx,NY
Summary
Quality-minded Field Supervisor highly effective at operating with minimal input and accomplishing project objectives according to budget and timeline requirements. Sets up operations, manages sites and maximizes team performance.
Overview
9
9
years of professional experience
Work History
Field Supervisor
Allied Universal Security Services
White Plains, New York
08.2023 - Current
- Supervised security personnel across multiple sites to ensure safety protocols.
- Conducted regular site inspections to assess security measures and compliance.
- Coordinated training sessions for new staff on security procedures and policies.
- Developed incident reports detailing security breaches and response actions taken.
- Communicated with clients to address concerns and enhance service delivery.
- Monitored surveillance systems to detect and respond to suspicious activities.
- Developed successful resolutions for issues that arose during field operations.
- Trained workers in equipment operation, safety procedures and company policies.
- Maintained positive vendor relationships and open lines of communication to enable resource availability.
- Evaluated team performance, providing feedback and recommendations for improvement.
Owner
Yonkers Deli and Mini Mart
Yonkers, NY
09.2019 - 07.2023
- Work in areas of merchandising, operational and customer service
- Develop plans to increase store sales
- Ensuring cleaning of premises
- Hire, train, supervise and mentor employees
- Manage daily activity of the sales floor, backroom, front end and cash office
- Maintain efficiency at the register through proper training and delegating
- Ensure all proper licensing are up to date
- Effectively resolve customer issues or complaints in a timely manner
- Ensure customer satisfaction
- Control cash flow and make bill payments
- Worked closely with other managers to ensure store ran smoothly
- Oversee scheduling to verify proper coverage for all shifts
- Manage payroll for timely pays
- Oversee all ordering and stocking of inventory
- Negotiated with vendors for favorable pricing and support for continuous replenishment of inventory
- Managed budget to reduce overages and expenditures
- Analyzed market, consumer trends and competition
- Cultivated client trust and rapport by evaluating needs and focusing business solutions
- Built relationships with vendors and monitored supply chain to sustain client and business needs
- Maintain employee satisfaction with hands-on and motivational approach
- Managed daily operations and activities to guarantee compliance with City, State and Governmental regulations
Manager
Heanue's
White Plains, NY
06.2016 - 08.2019
- Take on a leadership role
- Address customer service issues immediately and provide appropriate coaching to associates
- Exercises discretion regarding customer service policy in order to ensure customer satisfaction
- Maintain proper associate coverage throughout the store to provide positive customer experience
- Ensure associates adhere to all operational procedures
- Ensure opening and closing procedures are executed in accordance with guidelines
- Communicate effectively with management and associates, providing periodic updates
- Provide continuous feedback, recognition and coaching to associates
- Partner with owners on associate training needs to increase effectiveness
- Promote safety awareness and support maintenance of a risk-free environment
- Oversee a team of associates at front of store to ensure proper front end operational duties
- Being a role model and lead by example
- Take an active role in training and mentoring associates on principals
- Train and coach associates on their responsibility to ensure a personalized experience for each customer
- Address customer concerns and issues promptly
- Ensure associates execute tasks and daily activities in accordance with store plans
- Embody a positive store culture through honesty, integrity and respect
- Accurately ring customer purchases/returns according to operational procedures
- Maintain organizational, cleanliness and recovery standards of entire store
- Attend to customer's needs
- Have great attention to detail from the beginning to ensure the happiness of customers and establish their confidence in the store
- Performed other duties as assigned
Education
Motor Mechanics -
Fr. Angel College
Mumbai, IndiaAnimation 2D & 3D -
Arena Multimedia
Mumbai, MaharashtraCommerce -
Patkar College
Mumbai, IndiaHigh School -
St. Joseph's School
Mumbai, IndiaSkills
- Punctuality
- Site inspection
- Reliability
- Deadline Management
- Active Listening
- Quick Learner
- Willingness to Learn
- Customer Service
- Accepting Feedback
- Teamwork
- Talent Development
- Integrity
- Humility
- Respect
- Trust
- Agility
- Problem Solving
- Observant
- Incident reporting
- Surveillance monitoring
- Team leadership
- Safety protocols
- Customer relationship management
- Effective communication
- Employee mentoring
- Site management
- Field operations
- Attention to detail
- Active listening
- Safety oversight
- Physical strength and stamina
Timeline
Field Supervisor
Allied Universal Security Services
08.2023 - Current
Owner
Yonkers Deli and Mini Mart
09.2019 - 07.2023
Manager
Heanue's
06.2016 - 08.2019
Motor Mechanics -
Fr. Angel College
Animation 2D & 3D -
Arena Multimedia
Commerce -
Patkar College
High School -
St. Joseph's School