Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Director of Data Solutions
Chick-Fil-A Restaurants
09.2023 - Current
Led daily operations to enhance overall efficiency and team performance
Implemented strategies to improve operational effectiveness
Coached team to foster a collaborative and productive work environment
Developed and executed strategies that streamlined operational processes
Prioritized exceptional customer service and guest experiences
Handled any escalated customer issues or conflicts with professionalism and resolution
Led front-of-house and kitchen teams to maintain fast, accurate service during peak meal periods.
Coordinated shift assignments, ensuring coverage, task completion, and smooth handoffs between team members.
Led leadership team development through coaching, feedback, and performance alignment.
Order Selector
SYCO FOOD SERVICE
04.2023 - 09.2023
Utilized triple pallet jack to pick, stage, and organize orders in various environments
Operated triple pallet jack to efficiently pick, stage, and organize orders across diverse environments
Loaded and secured pallets onto outbound trucks, ensuring timely and accurate order fulfillment
Demonstrated efficiency in designated routes across freezer, cooler, and dry stock environments
Ensured compliance with warehouse safety protocols and equipment inspections
Executed designated routes across freezer, cooler, and dry stock environments, maintaining consistent operational efficiency
Selected customer orders accurately using RF scanners and pick tickets.
Staged pallets for loading, maintaining efficient warehouse workflow.
Kitchen Lead
Chick-Fil-A Restaurants
05.2022 - 04.2023
Supervised kitchen team to uphold food safety standards and regulations
Supervised kitchen team to ensure compliance with food safety regulations
Trained new team members on proper food handling procedures
Developed and implemented new systems to maintain freshness of daily served food
Managed inventory and ordered kitchen supplies to maintain operational readiness
Demonstrated strong leadership skills in a fast-paced kitchen environment
Trained team members on food safety, prep procedures, and station expectations
Supervised kitchen workflows to maintain speed, accuracy, and consistent food quality during peak service
Kitchen Team Leader
Chick-Fil-A Restaurants
10.2021 - 03.2022
Led kitchen team to maintain food safety, sanitation, and Chick-Fil-A quality standards
Coached team members on efficient prep techniques and safe equipment use
Coordinated kitchen workflows to improve order accuracy and ticket speed
Trained team members on prep procedures, line flow, and recipe consistency
Monitored food rotation, inventory levels, and product availability to support service demand
Resolved kitchen issues quickly to maintain smooth service and product quality
Acting Lead/Package Handler
DHL
01.2021 - 10.2021
Supervised aircraft loading operations to ensure safe and timely handling of packages and ULDs
Coordinated with load planners and team members to enhance loading process efficiency
Monitored flights to adhere to safety standards, capacity limits, and departure schedules
Implemented quality control measures to ensure accurate scanning and registration of freight
Demonstrated strong attention to detail in inspecting packages for compliance with regulations
Fostered communication and teamwork to facilitate smooth loading operations
Sorted and routed parcels to designated conveyor lines, maintaining accurate flow through sorting operations.
Loaded and unloaded trailers, handling packages safely to prevent damage and maintain shipment integrity.
Kitchen Team Member
Chick-Fil-A Restaurants
02.2019 - 01.2021
Prepared menu items following Chick-Fil-A food safety and quality standards.
Coordinated with front-of-house team to fulfill orders accurately and efficiently.
Trained new team members on sanitation, prep, and kitchen station routines.
Collaborated with team members to expedite orders during peak hours, minimizing wait times for Guest.
Maintained clean, sanitary kitchen stations throughout busy service periods.
Monitored inventory levels and restocked ingredients to support smooth operations.
Referee Official
United States Soccer Federation
01.2014 - 10.2017
Made critical decisions under pressure
Enforced rules and regulations during games
Resolved conflicts and disputes between players and coaches to maintain game flow
Executed critical decisions under pressure to ensure fair outcomes
Maintained a safe and respectful playing environment
Upheld the integrity of the game by enforcing penalties when necessary
Enforced Laws of the Game consistently, maintaining match control and player safety.
Conducted pre-match field and equipment inspections to verify compliance with competition standards.
Director of Data Solutions at Wisconsin Physicians Service Insurance CorporationDirector of Data Solutions at Wisconsin Physicians Service Insurance Corporation
Senior Manager, Data Solutions / from 09.2023 Director, Data Solutions at Merkle Germany GmbHSenior Manager, Data Solutions / from 09.2023 Director, Data Solutions at Merkle Germany GmbH