Aaron Elkins

• I input parts information in to the website for customer to be able to find the products they are looking for. I deal with a lot of parts for street rods and race cars.
• When I started with Speedway Motors I worked at the sale counter for a year, then moved into our Shock rebuilding department, Engine shop. I worked in those departments for 10 years.

• Met with customers to discuss service needs and offer available solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Over saw the process of the inspection of claims on automobiles, motorcycles, motor homes and ATV'S contracts. Phone contact with automotive repair shops regarding the inspection reports that were filed and the repairs requesting to be corrected. I also reviewed the reports with the inspection companies.

Primary duties included, but not limited to, customer assistance, filing claims, accounting, appearing in court to validate the claim and to mediate when necessary. Hiring new employment and contacting auto repair service centers and inspection companies.

• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Suggested additional services to customers in order to meet upsell goals.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Repaired and replaced worn and damaged components.
• Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
• Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
• Tuned automotive systems and components to optimize functionality and prolong life of each piece.
• Performed emissions tests according to standard procedures.
• Maintained awareness of vehicle market trends to assess customer demands and budgets.
• Explained estimates and determined repair timelines to manage customer expectations.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Coordinated with parts department to determine availability of necessary components.
• Analyzed vehicle data using advanced diagnostic equipment.
• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Investigated customer complaints to identify cause of malfunctions.
• Corrected faults and maximized performance by rebuilding systems and individual components.

• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Used specialized tools to detect leaks in gas and refrigerant systems.
• Completed customer orders and warranty services according to manufacturer specifications.
• Repaired and replaced worn and damaged components.
• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

• Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
• Stocked and managed stock of parts.
• Assisted customers in finding appropriate parts promptly.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Researched vehicles and parts via physical catalogs and electronic means.
• Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.