Aaron Everett
Delco,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
In School Suspension
New Hanover County Schools
Wilmington, NC
08.2023 - Current
- Monitors student behavior and maintains discipline in the in-school suspension room
- May assist in monitoring behavior plans for students
- Maintains ISS classroom environment conducive to effective learning
- Works with individual and groups of students assigned to the in-school suspension room toreinforce instuctions previously initiated by the teacher. Provides personalized attention andassistance to students to develop or improve skills in academic area.
- Establishes procedures that require movement of students, e.g., restroom, lunch, etc
- Assists teachers to help students to complete assignments which have been provided
Customer Service Representative
Verizon Wireless
Wilmington, NC
11.2021 - 08.2023
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Processed orders, forms, applications, and requests accurately and efficiently.
Call Center Representative
BB&T Bank
Whiteville, NC
01.2021 - 11.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Bachelor of Science - Social Work
North Carolina A & T State University
Greensboro, NCSkills
- Problem-Solving
- Relationship Building
- Analytical
- Active Listening
- Clerical Support
- Time Management
References
References available upon request.
Timeline
In School Suspension
New Hanover County Schools
08.2023 - Current
Customer Service Representative
Verizon Wireless
11.2021 - 08.2023
Call Center Representative
BB&T Bank
01.2021 - 11.2021
Bachelor of Science - Social Work
North Carolina A & T State University