Analytical operations professional known for effective case management and precise data analysis. Experienced in collaborating to streamline processes and minimize risks, ensuring compliance and operational integrity.
Overview
9
9
years of professional experience
Work History
Operations Specialist
Green Dot Corporation
Blue Ash, OH
05.2025 - Current
I work closely with internal and external stakeholders to ensure strict legal compliance and effectively mitigate financial risk.
I maintain meticulous records and documentation alongside the accurate and timely processing of critical legal documents, including subpoenas, garnishments, liens, and levies.
Law Enforcement Specialist
Green Dot Corporation
Blue Ash, OH
08.2022 - 05.2025
I served as the point of contact for Law Enforcement and government agencies.
oversaw the accurate and timely processing of various legal documents, including subpoenas, wage garnishments, liens, and levies.
Risk Analyst
Teespring
Hebron, KY
09.2020 - 07.2022
I monitored for fraudulent, suspicious, harmful, and malicious activity.
Enforced policy and compliance standards.
Handled content moderation and managed trust score evaluations.
Creator Support Representative
Teespring
Hebron, KY
02.2018 - 09.2020
Followed communication guidelines, policies, and procedures
Assisted content creators in placing sample orders, uploading content, and managing storefronts.
Upgraded and canceled customer/creator accounts by request
Customer Support Representative
Teespring
Hebron, KY
10.2017 - 02.2018
Handled customer complaints and provided alternatives and/or solutions to ensure the resolution of complaints.
Assisted customers in placing orders, fulfilling refunds, and handling exchanges
Followed communication guidelines, policies, and procedures
Education
Associates of Applied Business - Business Managment
University of Cincinnati
Cincinnati, OH
07-2026
Skills
Operational efficiency
Planning and coordination
Cross-functional communication
Case management
Risk mitigation
Data analysis
Timeline
Operations Specialist
Green Dot Corporation
05.2025 - Current
Law Enforcement Specialist
Green Dot Corporation
08.2022 - 05.2025
Risk Analyst
Teespring
09.2020 - 07.2022
Creator Support Representative
Teespring
02.2018 - 09.2020
Customer Support Representative
Teespring
10.2017 - 02.2018
Associates of Applied Business - Business Managment